Product Owner – Loyalty Web Experiences

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Job Description

You’ll do more than the expected. You’ll do the unexpected.

American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success. Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.


We’re committed to becoming the world’s most respected service brand and deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.


The American Express Enterprise Digital & Analytics (EDA) team is a center of excellence designed to centralize web, mobile and digital partnership development activities and help the company leverage digital expertise across businesses. The Loyalty & Benefits Web Experience product team within EDA develops Loyalty products and capabilities for all our proprietary issuing markets and serves as the central owner for the American Express Membership Rewards® programme. American Express Membership Rewards® (MR) is one of the largest and most renowned card-based loyalty programmes in the world. It is a pillar of the American Express value proposition and one of the key features that engage our Cardmembers and sets American Express apart from its competition.


We have an exciting opportunity for a product owner to work alongside our global markets, business partners and technology teams to drive forward improvements to the MR redemptions experience for our Card Members. Our MR online capabilities enable our CMs to use their points to redeem for good and services; this role will focusing on our merchandise and pay with points experiences with the ideal candidate being passionate about digital product development and the loyalty space, whilst enjoy working with a variety of stakeholders.


The role will is based in either Burgess Hill or London (with travel to other location required 1-2 times a week).


Job Responsibilities


You will have a rewarding remit that will primarily include managing ongoing product and site enhancements across all our global markets. You should enjoy working in teams as you will need to engage with product owners & managers, local marketers, engineers and architects across the globe to deliver a best in class digital rewards experience for Cardmembers.


Core day to day activities will include:

  • Serve as the product owner for a globally dispersed scrum team; which includes developers, testers and project managers

  • Maintain and effectively prioritize a large backlog by balancing and championing both business and customer needs

  • Highlight product features in a manner clearly understandable to the development team

  • Write user stories, including splitting user stories and specifying acceptance criteria

  • Attend sprint planning and demo meetings to give feedback on sprint achievement, as well as to scrum team

  • Own the product roadmap and prioritization of new markets and features

  • Drive product development, as well as plan for product releases

  • Provide reports to update management and stakeholders on product development operations

  • Research and analyze customer opinions and feedback to determine features or components that will add good value to a product

  • Providing support and training to local markets in the best practice use of loyalty capabilities

  • Constantly exchange ideas with product owners and other stakeholders within the organization to identify areas that require improvements

  • Design product requirements, compose documentation and complete testing ensuring all components are kept up to date

  • Ensure implemented product features add value to end users and increase company returns

  • Identify, champion and drive forward existing process improvements

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Are you ready for the challenge? To be successful in the role you will need to demonstrate:

  • A passion for all things digital (a bonus if you can show a passion for e-commerce or loyalty!)

  • Experience working in agile cross functional teams and delivering initiatives using scrum methodology (Certified Scrum Product Owner, preferred)

  • A passion for team work and collaboration (in person and virtually)

  • Proven problem-solving and organizational skills

  • Good analytical skills with excellent attention to detail

  • Self-motivation and a proactive mind set

  • Exceptional time management and organization skills to manage multiple projects/priorities and tasks in parallel

  • Strong communications skills, both verbal and written; confidence to make clear and well-thought recommendations to influence decisions

  • Willingness to travel (Internationally) as required (25%)

  • Loyalty and card product knowledge is a plus.

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (for Russia based candidates 810 800 83 000038).


ReqID: 19021002
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 6, 2019, 11:20:11 AM