Customer Service Representative

Job Description

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.



If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then American Express Customer Care Professional position may be an ideal fit for you. As a Customer Care Professional, you serve as the face and voice of the American Express brand. You have the opportunity to make a meaningful difference in the lives of customers. Our unique servicing philosophy, Customer First puts your passion to serve and your personality at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company. Customer Care Professionals deliver extraordinary care and accurately responding to customer inquiries. At American Express we invest in you!! Recognized as the “Best Place to work “you can earn an average of $70.38 MXN per hour, additionally you can earn lucrative bonuses based on performance. Employees enjoy a generous benefits package, health programs, diverse culture and great work environment. Also, our career path planning and continuing education will help you achieve your professional goals.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.




Qualifications

Here are the skills and experiences we are looking for. Do these describe you?

  • Passion for customer service.
  • Clear and concise communication both English and Spanish.
  • Develop customer loyalty through exceptional listening.
  • Ability to build confidence in conversations to our clients.
  • Work simultaneously in an environment driven by various accelerated and competent pace metrics.
  • Navigation in a Windows environment.
  • Adaptability.
  • Ability to recover from adversities.
  • Resolution to the client in an effective and adequate way.
  • Agility
  • Strong negotiation skills.

This area operates the 365 days of the year from 6:00 am to 12:00 am so schedule flexibility is required




ReqID: 19021045
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 9, 2019, 2:51:45 PM