Account Development Executive, SBS Team

Job Description

Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. 
We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t Do Business without it. 
Begin an amazing career with American Express- Be an American Express Account Development Executive.
  • ICT Award’s Best Global In-House Center Company for 2017, 2018 and 2019
  • AON HEWITT’S BEST EMPLOYER for 2017 and 2018
  • J.D. Power’s ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S. for 2018
American Express Global Commercial Services (GCS) is the leading provider of payments for businesses of all sizes globally. The Account Development Team is a key part of GCS and manages relationships with Small and Medium Enterprise (SME) clients in Singapore, supporting business owners with products and services to help them run and grow their businesses, so they in turn can change the world for the better. These clients are managed via the telephone channel by a team of professional Account Development Executives.
The aim is to achieve targets of building charge volume growth, product penetration and client retention through value proposition entrenchment by following call plans as they relate to current client segment prioritization campaigns.
Someone passionate about building relationships and helping business owners cultivate growth in their market and industry. If you are this person, then this is a truly unique opportunity that could provide you with the building blocks for an amazing career at American Express!
Our Account Development Executives have passion for driving retention and growth within their own portfolio of small or medium enterprise clients. Experienced negotiators, expert communicators and relationship developers, they manage and support business owners via the telephone by offering our products and services to help them run and grow their businesses.

  • Drive charge volume growth and client retention on the assigned portfolio of clients
  • Manage sales pipeline to ensure continued growth in the portfolio and retention of clients
  • Improve perception of coverage and surcharge to facilitate greater client engagement and billings penetration
  • Ensure quality and daily productivity targets are met
  • Promote the American Express Brand
  • Display an optimization growth mindset for improvements

Minimum Qualifications

  • Experienced in driving sales outcomes through ownership of efficient sales target and metrics management
  • Has experience in Outbound Business to Business (B2B) Sales or Account Development/Management for small to medium client accounts
  • Consistent in meeting Key Performance Indicators
  • Strong interpersonal skills and the ability to interact with corporate clients (Decision Makers, Financial Controllers, Accountants, etc.)
  • Used to target driven environments
  • Self-leadership, maturity, flexibility and patience to respond to dynamic work environment and ever-changing business needs
  • Highly results driven and customer oriented
  • Superior communication and interpersonal skills, including experience working closely with internal stakeholders and ability to influence all levels 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

ReqID: 19021102
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 13, 2020, 8:15:21 AM