Collections Associate

Job Description

Why American Express?

There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide—combined with our leading edge marketing, information management and rewards capabilities—enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements.


A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.

Come join us and realize your potential.

Key responsibilities include, but are not limited to the following:

  • Ensure maximum recovery on CM accounts through inbound/outbound telephone contact
  • Analyze risk on customer accounts, with robust skip tracing strategy and sound decision making in our interaction responsibility is to drive the maximize liquidation and roll rate prevention for the business
  • Ensure compliance and procedures are adhered to in all conversation with CM
  • Keep our customer first in all conversation and embrace the customer first vision of American Express.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.



  • Multi - skilled across card platforms / products is preferable
  • Should display a penchant for result orientation and personal accountability
  • Excellent interpersonal, relationship building, presentation, and communication skills (written and verbal)
  • Should possess sound analytical, decision - making, and problem solving skills
  • Proficiency in MS Office - Excel, PowerPoint, and Word preferred
  • Strong team player with high level of integrity
  • Strong knowledge of American Express product, policies, and procedures
  • Change management ability and self - motivating skills
  • Demonstrated ability to work effectively within a team environment as well as independently
  • Should be open to a rotating shift schedule

There are two ways to apply. They both go through the same process and would involve creating an online application. It’s up to you which one you choose. You can either apply online now or walk-in to apply at the following address during office hours:
American Express Recruitment Center
28/F Bonifacio One Technology Tower
3030 Rizal Drive corner 31st Street
Bonifacio Global City, Taguig
Walk In Hours: 9:00am to 5:00pm, Monday – Friday

ReqID: 19021559
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 16, 2019, 8:10:45 AM