Project Analyst

Job Description

Project Analyst (Project Management Lead)

American Express:

An iconic brand where you can grow as a leader

Since the beginning, American Express has been defined by its ability to innovate, evolve, disrupt and take risks. What has remained constant throughout this history of transformation is our dedication to our customers, to our colleagues, and to the values on which American Express was built: integrity, quality, respect, and community.  

American Express is one of the most respected brands around the world. Our open, creative, and collaborative culture is a big part of why we regularly win best workplace awards all over the world.  So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career at American Express.

Support and trust to thrive in your career and life

Our mission is to give our Card Members and Merchants a level of service that goes above and beyond their expectations every day. We are advocates for our customers, designing creative solutions to meet their needs, and aiming to become essential to them by providing differentiated products and services to help them achieve their aspirations. 


What you choose to do for a living is one of the most meaningful decisions you can make. At American Express, our job is to help you excel at yours. We provide:

  • Experiences to become a great leader
  • A world of opportunities to grow your career
  • An inclusive culture to help you thrive 

We support you professionally and personally, because the best way to back our customers is to back our people.

The Role & Responsibilities:

The role of the Global Commercial Services Integration (GCSI) is to define and execute Global / Regional initiatives, optimizes process, improves efficiency and enables the call center to deliver excellent Commercial Clients and Card member experience. The team is responsible for deliverables across all Commercial segments.

  • Lead projects end to end across the corporate portfolio as well as defining, partnering, and executing capabilities changes;
  • Focus on CFR (Customer First Resolution) related projects, and other varieties like Drive to digital, Policies, capabilities or products;
  • Take ownership for all process / project documentation, cost /benefit tracking and project deliverables;
  • Ensure alignment of expectations, create and maintain buy-in across project teams and sponsors throughout the project lifecycle;
  • Partner with Global Commercial Servicing (GCS) in the organization to implement key projects and strategies that enable the Commercial Servicing Network to deliver next generation service to our clients;
  • Create and implement creative business solutions initiatives that help retain and grow the business;
  • Conduct in-depth analysis to support strategy development & decisions;
  • Identify opportunities to improve operational efficiencies – seeking, sharing & implementing best practices;
  • Produce structured, regular status updates for all initiatives tailored to various audience levels
  • Ensure alignment of expectations, create and maintain buy-in across project teams and sponsors throughout the project lifecycle;
  • Develop relationships with key stakeholders and business partners across geographies & time zones.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Skills and Qualifications:

  • Experience within the Banking, Financial Services, and Insurance (BFSI) space – Non-Negotiable;
  • Flexibility in terms of schedule (Shift will predominantly be at night but weekends and PH holidays will be observed.)
  • Six Sigma (White/Yellow Belt) Certification or Training (Nice To Have);
  • Proven end-to-end project management leadership experience;
  • Top notch presentation skills (face to face & remotely to medium level audiences), and excellent stakeholder management;
  • Superior organization skills with keen attention to details to deliver against timeframes;
  • Self-starter, and should be able to work autonomously and deliver results;
  • High proficiency in Microsoft applications such as Excel & PowerPoint (MS Project & MS Visio)

ReqID: 19021585
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 23, 2019, 2:53:37 AM