Customer Care Professional, Small Business Servicing (6 Positions)

Job Description

Do you have a passion to learn? A desire to grow your career and skill-sets across GSG – Global Service Group.  Then this is a great opportunity for you to develop and learn Commercial Service Operations. 
In this role, we’re looking for a candidate to successfully: 
  • Deliver extraordinary customer care and value to Corporate Cardmember that embody the Relationship Care ethos
  • Engage Cardmembers on every interaction that nurture relationships and results in measurable value
  • Be part of a dynamic team that is passionate about improving Cardmembers experience and while contributing to our growth through Value Generation and Digital Engagement
  • Use your exceptional problem solving skills to identify root causes and deliver solutions to exceed Cardmember expectations
  • Expectation of the Customer Care Professional is to drive an extraordinary customer experience, deepen engagement and brand loyalty
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.



Strong candidates will demonstrate:

The successful candidate will demonstrate the following skills, knowledge and experience required;
  • A Growth Mindset, Will to Succeed
  • Fluent in French and English
  • Minimum of two years proven customer service experience
  • Positive attitude demonstrating Blue Box Values
  • A Customer Ambassador mind-set demonstrating enthusiasm and commitment to providing exceptional service
  • Effective communicator verbal and written
  • Motivated to deliver high performance and continually develop and improve
  • Outstanding team player who adopts well to change and is successful working in a role that is heavily influenced by relationships
  • Ability to consult, analyze and assess client needs by carrying out systematic and rational analysis to identify the root cause(s) of problems. Makes informed judgments. Anticipates and prevents recurring problems.
  • Commitment to Card Member satisfaction and service excellence are a top priority
  • Flexibility to work shifts varying shifts between Monday to Sunday 9am and 9pm, 7 days/week

  • Strong organizational, follow-up, and decision-making skills
  • Demonstrated ability to work effectively within a team environment

ReqID: 19021589
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 22, 2020, 1:53:49 PM