Assistant/Deputy/Relationship Manager - Premium Credit Cards

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Job Description

About American Express:


We are a Global services company and the world’s largest Card issuer.


Our direct relationships with millions of consumers, businesses and merchants worldwide—combined with our leading edge marketing, information management and rewards capabilities—enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.




• Drive business through defined channels of acquisition


• Ensure all performance standards are met via sales results, business targets, controls & compliance & people development


• Manage & handle teams by o Monitoring and Evaluating Team Performance


o Acquiring and Developing New Talent


o Ensuring On-Going Team Coaching and Development


o Creating a Culture that Motivates, empowers and retains talent


o Working closely with the Learning and Development team to device and implement New Hire orientation and ongoing skill and behavioral interventions for the team.


o Ensuring regular employee engagement activities




• Ensure 100% focus on Control and Compliance o Self and team to be compliant in performing business activities


o End-to-end sales process and associated activities/reporting to be followed, without any misses


o Any suspicious activity observed, to be reported immediately




• Obtain and analyze market intelligence & implement market share strategies


• Ensure partnership/relationship with internal stakeholders


• Drive external partnerships/tie-ups for enhancing business in the city/region


• Build a strong sales culture that reflects and strengthens AmEx Brand and superior customer service at every touch point




Critical Factors to Success (Outcome Driven):


Business Outcomes:


• Enhance billed business, new cards acquisition & premium value strategy


• Manage card activation & first year attrition


• Optimize the cost of acquisition


• Ensure high voice of customer/customer satisfaction scores


 Leadership Outcomes:


• Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders


• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings


• Demonstrate learning agility, make decisions quickly and with the highest level of integrity

• Lead with a digital mindset and deliver the world’s best customer experiences every day 


Minimum Qualifications

Past Experience

1-4 Years with experience in Sales of Retail products

Preferred: Experience in Banking, Insurance or Financial products with team management and people development


• Understanding of payments, market landscape, end-to-end card acquisition and approval process

• Cross functional domain understanding (eg. Compliance, risk, legal) at a market level Preferred:

• In-depth knowledge of AXP products/ services/processes (In case of Internal candidate)



• Consultative Selling Skills

• Data management and detail orientation

• Relationship Management Preferred:

• Sales aptitude

• English language aptitude



Enterprise Leadership Behaviors

•Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

•Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

•Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage 

ReqID: 19021687
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 7, 2020, 3:30:16 AM