Compliance Manager

Job Description

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.


We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it. 

Compliance Manager
Compliance, Shared Services
American Express:
An iconic brand where you can grow as a leader
Since the beginning, American Express has been defined by its ability to innovate, evolve, disrupt and take risks. What has remained constant throughout this history of transformation is our dedication to our customers, to our colleagues, and to the values on which American Express was built: integrity, quality, respect, and community. 
American Express is one of the most respected brands around the world. Our open, creative, and collaborative culture is a big part of why we regularly win best workplace awards all over the world.  So, if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career at American Express.
Support and trust to thrive in your career and life
Our mission is to give our Card Members and Merchants a level of service that goes above and beyond their expectations every day. We are advocates for our customers, designing creative solutions to meet their needs, and aiming to become essential to them by providing differentiated products and services to help them achieve their aspirations. 
What you choose to do for a living is one of the most meaningful decisions you can make. At American Express, our job is to help you excel at yours.
We provide:
  • Experiences to become a great leader
  • A world of opportunities to grow your career
  • An inclusive culture to help you thrive
We support you professionally and personally, because the best way to back our customers is to back our people.
The Role & Responsibilities:
This Compliance Manager is part of the Global Servicing Group (GSG) Compliance organization and reports to the Compliance Director supporting GSG in the JAPA region. This team is responsible for the design, development, and implementation of a robust compliance program which includes the ongoing review of GSG projects, training, reporting, testing and controls.
Principal Accountability:
The Compliance Manager candidate will assist in evaluating compliance data, complete risk assessments, work with business and compliance partners to monitor and resolve issues, support projects and business initiatives and will act as the Data Privacy Officer for the Philippines market. In addition, this role would support the GSG Compliance Director in the implementation of Compliance projects and strategic initiatives, Compliance Risk Assessment process, training, liaise with Regional Compliance contacts as required and assist the GSG business in achieving its Annual Compliance Plans goals, closure of gaps and issues.
Other Tasks:
  • Develop and implement effective compliance programs to ensure compliance with relevant laws pertaining to products in the market;
  • Provide compliance-related regulatory guidance and support on business initiatives, new product & operational strategies;
  • Communicate compliance obligations through employee forums and meetings with senior leaders;
  • Assist GSG in integrating legal/compliance requirements into business processes, policies and procedures, system design and business self-testing (BST);
  • Provide support and compliance approval & oversight of all phases of the Issues Management process which includes root cause analysis, determining compliance risk, remediation support and defining on-going controls to mitigate reoccurrence of compliance issues;
  • Support regulatory examinations and internal/external audits as necessary;
  • Maintain on-going relations with business partners, BST leaders, General Counsel’s Office (GCO), internal Audit and market compliance officers (MCO’s) to ensure appropriate focus on compliance issues and awareness of compliance results and plans.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Skills and Qualifications:

  • Knowledge of relevant laws, regulations, standards and policies relevant to GSG in the area of consumer protection laws, anti-money laundering, data protection and privacy;
  • Strong relationship, communication and influencing skills;
  • Proven experience in operating in and managing, a complex matrix environment;
  • Ability to manage multiple initiatives, to prioritize and reprioritize activities;
  • Strong analytical skills with the ability to identify potential compliance issues, perform root cause and recommend solutions;
  • Attention to detail and ability to assist in the interpretation of regulatory/compliance requirements and assess impact to business systems, processes and initiatives;
  • Ability to translate strategies into a detail work plan, to manage deliverables and drive to completion;
  • University Graduate and relevant professional qualification preferred - Law Degree, Compliance Diploma Control/Auditing background an advantage.;
  • Ability to work independently and deliver results;
  • Previous compliance/privacy experience an advantage
What we expect from you:
  • Knowledgeable on relevant laws, regulations, standards and policies relevant to either Australia/New Zealand, UK, US operations in the area of consumer protection laws, anti-money laundering, data protection and privacy. Knowledge on Philippine Privacy law.
  • Able to develop and implement effective compliance programs and provide compliance-related regulatory guidance and support on business initiatives, new product & operational strategies.
  • Can support regulatory examinations and internal/external audits, as well as maintain on-going relations with global business partners.

ReqID: 19021726
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 26, 2019, 3:16:11 AM