You’ll do more than the expected. You’ll do the unexpected.
Compliance Analyst "Know Your Customer”- Spain
The "Know Your Customer" Customer care professional will be responsible for engaging with American Express Merchants via all types of written communication in order to obtain crucial Due Diligence Documents.
Know Your Customer is a key initiative for Customer Fulfilment Network and the role requires excellent organizational skills, an ability to analyses and make judgments on customer documents, and a good understanding of the sensitive nature of the information we are capturing. Integrity when dealing with customer data is particularly prevalent in the role and the individual will be required to file and securely store the data for future reference.
Merchant Know Your Customer is a Europe-wide initiative which requires interaction with both internal and external partners. A good understanding of a regulated role would also be preferred.
This role may be subject to additional background verification checks.
Fluent in Spanish
In depth knowledge of B2B processes
Demonstrate history of good customer service
Excellent writing skills – Email and Letter
Experience in dealing with customers over the phone
Proactive, helpful attitude
Ability to work to daily, weekly and monthly targets and productivity goals
Good understanding of merchant business preferred but not vital
Strong communication skills including excellent written and verbal
A desire to develop with a clear development plan in place
Ability to deliver within the framework of Relationship Care principals
Why American Express?
There’s a difference between having a job and making a difference.
Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on email@example.com or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 20, 2020, 10:34:10 AM