Team Leader Outsourced Program Administrator

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Job Description

Don’t just work for a market leading global company. Help grow one. 

American Express is a truly global service provider offering Corporate payment and Expense management solutions throughout the world to some of the largest and most demanding Corporate clients. Expense management is our core business, our products, expertise and innovation maintain our competitive leadership in the market.

As part of our unique value proposition clients can outsource the daily management of their Corporate card program to American Express, representing a truly differentiated servicing offering to our client base.

We are pleased to announce we are hiring a Team Leader position who will have responsibility for delivery of this service offering, managing a team Program Administrators servicing the EMEA region.

If you are a highly motivated, enthusiastic and experienced Customer Service Team Leader with a desire to deliver the very best in customer experience and looking to combine leadership and commercial activity then this may be a great role for you.

Role remit:

  • Recruit, train, coach and manage a high performing team to deliver against client and internal scorecard targets

  • Talent strategy and pipeline planning; retain high performing individuals and ensure robust succession plans are in place

  • Manage client relationships to ensure smooth on-boarding of new positions, and delivery of strong results with existing client portfolio

  • Lead direct reports to create measurable and impactful development plans aligned with their personal and organizational goals

  • Manage the annual performance program; Development Plans, Goals, Mid & Year-End Reviews

  • Lead team members to drive early adoption of clients in digital space and online servicing

  • Create and leverage best practices and case studies across roles and EMEA markets

  • Keep informed on EMEA regulatory landscape to ensure client role delivery and team activity maintains American Express regulatory obligations

  • Identify growth opportunities including presenting the outsourced servicing model to internal and external clients

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.



With your ability to lead and build strong working relationships with a diverse range of people we are looking for the following skills:
  • Proven track record in driving results through others and providing inspirational leadership

  • Strong customer service and relationship management skills

  • Knowledge and experience of working with global and large client base - an understanding of structure and protocols and managing relationships an advantage

  • Knowledge of payment landscape and solutions

  • Excellent communication skills, both verbal and written

  • Experience in workflow management, hiring and resource planning

  • Able to work well in a high-pressure environment with the challenge of managing multiple priorities against tight deadlines



Why American Express?

There’s a difference between having a job and making a difference.


Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.



ReqID: 19021889
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 7, 2020, 11:14:38 AM