KYC Analyst with advanced French or German languages

Job Description


At American Express we provide a service of excellence, our customers are our most valuable asset and our teams are the key to achieving this great goal. For over 160 years we continue to grow, proactively responding to the needs and expectations of our customers.


Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,

backing them in moments big and small, granting access, tools, and resources to take

on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning

and collaboration, and helping them with what they need to succeed and thrive. We

have their backs as they grow their skills, conquer new challenges, or even take time to

spend with their family or community. And when they’re ready to take on a new career

path, we’re right there with them, giving them the guidance and momentum into the

best future they envision.

Because we believe that the best way to back our customers is to back our people.

If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then the American Express Customer Care Professional position may be an ideal fit for you.


As a Customer Care Professional, you serve as the face and voice of the American Express brand. You have the opportunity to make a meaningful difference in the lives of merchants. Our unique servicing philosophy, Relationship Care puts your passion to serve – and your personality – at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company.

As a Customer Care Professional in Back office, your goal will be to provide exceptional Relationship Care on every interaction to drive brand loyalty. American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us.  You will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.


Main Responsibilities:

·         Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment. 

·         Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy. 

·         Grow and nurture customer relationships on every interaction that results in measurable Customer value. 

·         Document necessary account information and offer custom solutions that benefit the customer. 

·         Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality. 

·         Attend customer's calls in order to do a following of their cases.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

 

Qualifications

  • Required:


     

    • Exceptional written and oral communication skills.
    • Exceptional command of the German/French & English languages( excluding).
    • Effective and accurate decision-making skills.
    • Proficiency in keyboarding and navigating a windows environment.
    • Ability to work as part of a team.

ReqID: 19021967
Schedule (Full-Time/Part-Time): Part-time
Date Posted: Dec 30, 2019, 8:54:35 AM