Director Product Development

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Job Description

Make an impact on our business and the business world.

Background and Objectives

Through our Global Commercial Services (GCS) division, American Express offers powerful backing and support that helps companies of all sizes gain financial savings, control and efficiency. We provide a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.

Within GCS, the Business Finance and Supplier Payments (BFSP) organization owns our non-card product capabilities and supports Cross Border Payments (CBP), one of the fastest growing segments of our business.

Whilst the CBP Product team is embarking on a large-scale and ambitious digital transformation programme, we need an energetic and experienced leader to maintain ownership of the existing FX International Payments platform and management of the migration process to the new platform.

The incumbent will lead a geographically dispersed team and be responsible for maintaining the high level of engagement within the organisation.

Role will be based in Burgess Hill but will be required to travel to our London locations as required, and possibly to India.



  • Full end-to-end ownership of the FX International Payments backlog.

  • Define and deliver requirements (regulatory, technology infrastructure, critical enhancements) and defect resolution.

  • Engage and collaborate across stakeholders to prioritise requirements and make necessary trade-off decisions.

  • Ensure business objectives are met whilst mitigating risks and issues.

  • Responsible for guiding the success of the product and leading the cross-functional Product Management and Development team.

  • Deliver regular communication to stakeholders on status of projects and issues.

  • Ascertain options to forge a migration strategy to yield maximum preservation of our existing customer base and lead the migration effort while minimizing the change experience for our customers.

  • Management of the Third-Party Lifecycle process for external vendors.

  • Build and maintain positive relationships with senior management (General Managers and supporting functions).

  • Responsible for ensuring operational capabilities are in place to enable the business to operate in a controlled and compliant manner.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • Extensive experience in a product management and / or product development function.

  • Proven experience working with an agile mindset with significant experience in agile delivery.

  • Experience of working across markets, functions, and business lines.

  • Strong grasp of compliance and regulatory concepts.

  • Excellent relationship management skills - experience of managing relationships across a variety of internal cross-functional departments and externally with suppliers and clients.

  • Excellent leadership skills with proven ability to identify strengths and address development needs within the team.

  • Strong analytical skills and proven ability to ascertain trends and themes from data.

  • Proven ability to evaluate options and forge a strategy, soliciting support for a recommended approach.

  • Excellent written and verbal communication skills, and proven experience of leading through large-scale change.

  • Knowledge of B2B payments products essential.



Why American Express?

There’s a difference between having a job and making a difference.


Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.


ReqID: 20000228
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 10, 2020, 10:17:09 PM