Welcome Call Team Specialist

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Job Description


This is a very exciting opportunity to be part of a brand-new team within MSN and add value to our brand by welcoming our new UK merchants and ensuring they are able to transact with American Express. You will be an essential part for our strategy to improve coverage across the UK and deliver exceptional customer service.


You will be responsible of performing outbound welcome calls to new merchants and help activate terminals and serve as escalation point for any technical issues making sure our merchants have a great first interaction with MSN.


Key responsibilities:

  • Outbound calling to recently acquired merchant to check for activation issues and help activate terminals.

  • Own issues presented by providing solutions and serve as escalation point.

  • Find new ways to offer merchant customers a better experience.

  • Suggest new ways to improve processes and customer care.

  • Represent the MSN brand by welcoming and providing exemplary customer service.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Minimum Qualifications

  • Merchant servicing experience preferred.
  • Knowledge of UK terminal process.
  • Excellent communication skills.
  • Proactive approach and can-do attitude.
  • Ability to handle objections and promote customer first ethos.
  • Highly organized.
  • Personal pride in driving results. 
  • Fluent in English, spoken and written.

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.


ReqID: 20000233
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 29, 2020, 10:11:36 PM