This is a very exciting opportunity to be part of a brand-new team within MSN and add value to our brand by welcoming our new UK merchants and ensuring they are able to transact with American Express. You will be an essential part for our strategy to improve coverage across the UK and deliver exceptional customer service.
You will be responsible of performing outbound welcome calls to new merchants and help activate terminals and serve as escalation point for any technical issues making sure our merchants have a great first interaction with MSN.
Outbound calling to recently acquired merchant to check for activation issues and help activate terminals.
Own issues presented by providing solutions and serve as escalation point.
Find new ways to offer merchant customers a better experience.
Suggest new ways to improve processes and customer care.
Represent the MSN brand by welcoming and providing exemplary customer service.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Merchant servicing experience preferred.
Knowledge of UK terminal process.
Excellent communication skills.
Proactive approach and can-do attitude.
Ability to handle objections and promote customer first ethos.
Personal pride in driving results.
Fluent in English, spoken and written.
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 29, 2020, 10:11:36 PM