Sr Infrastructure Engineer I

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Job Description

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.





Enables the technical delivery of a set of projects. Works with the application teams to design, run the acquisition, installation and configuration of the technical components of the solution, and lead the day-to-day operations of the local and deployed instances. Responsible for ensuring that infrastructure solutions to enforce to technical standards. 

Organizational Context 

Member of an infrastructure product engineering team reporting to an Engineering Director, extended member of software product engineering team. 

Key Responsibilities 

 Work closely with development teams to define, frame and bring together business needs 

 Participate in the infrastructure design and selection process 

 Align customer needs to the evolution of the platform product roadmap 

 Handle the diagnosis and correction of infrastructure problems 

 Provide internal analysis and support to ensure proper criticality during outages or periods of degraded system performance 

 Conduct infrastructure performance and security assessments 

 Support the certification and accreditation of infrastructure on customer networks 

 Provide beneficial solutions for business, both tactically and strategically 

 Lead customers to understand how current or envisioned processes align to industry standard methodology 

 Define processes, documentation and engineering diagrams for technical and operations support 

 Prioritize, complete and lead projects within budgetary and scheduling guidelines 

 Ensure issues are identified, tracked, reported on and resolved in a timely manner 

 Responsible for the quality of work in technical design, implementation, testing and alignment to technical compliance standards. 

 Provide lead support and direction to the team for the overall health and maintenance of all infrastructure assets 

Scope of Impact/Influence 

 Responsible for the infrastructure platform and supporting technology 

 Leads the design, build, improvement and integration of infrastructure with AET 

 Plays an integral role in building and improving infrastructure in terms of robustness, scalability, availability and efficiency 

 Leadership accountable for team completing work you're doing and delivery of quality work 



Education & Experience 

 8+ years of experience with systems analysis/programming, incorporating: design methodology, Infrastructure operations support or engineering 

 Hands-on experience with a variety of software languages, operating systems, or network protocols 

 Practical application using Agile or other rapid application development methods 

 Bachelor’s Degree in computer science, computer engineering, or related field required; advanced degree preferred 


 Specific technical experience working with one or more of the following areas: VMWare, Unix, Citrix, Linux, Solaris, Windows, Z/OS, Junos, IOS, etc 

 Experienced knowledge of one or more of the following: infrastructure and server theories, principles, and concepts, application infrastructure and standards, networking fundamentals, storage management (i.e. SAN) design and support, databases (i.e. IMS, DB2, SQL Server, Oracle, MySQL, MS Access, etc.), middleware technologies (i.e. WebSphere) 

 Experienced knowledge using the core tools used in the planning, analyzing, designing, building, testing, configuring and maintaining of assigned application(s) 

ReqID: 20000266
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 14, 2020, 5:33:13 AM