Sr Analyst-Digital Customer Marketing and Onboarding

Get Referred

Job Description

American Express Global Commercial Services (GCS) is dedicated to the success of businesses around the world.  Our mission is to help businesses thrive. The GCS US Digital SME (Small Medium Enterprise) organization is responsible for acquiring and engaging American Express small business customers through digital channels. For newly acquired Card Members, the digital onboarding journey is of utmost importance because it is one of the first touchpoints that these Card Members have with the brand and is an introduction to the full commercial suite of products.


This Sr. Analyst role is an exciting opportunity to drive marketing strategy and execution and to provide best in class digital onboarding experiences for newly acquired American Express small business Card Members. This role will work cross functionally across various teams including Product, Consumer Marketing, Enterprise Digital, Technology, Analytics and Amex Insights.



  • Own and evolve commercial marketing within digital channels to grow revenue and expand Card Member relationships
  • Manage all marketing, legal and compliance approvals for marketing and servicing assets including all digital placements using various platforms
  • Strategize new ways to deliver best in class experiences and create compelling value driven communications to entice new Card Members to maximize their American Express membership, engagement and performance in digital channels
  • Work hand in hand with Enterprise Digital Product counterparts to plan technology builds within the digital onboarding channel
  • Lead reporting and financial analysis for customer acquisition and engagement within the digital channels to track performance over time
  • Lead test and learn initiatives to optimize digital experiences and drive enrollments, spend and engagement


  • Bias to action, positive energy and a “can-do” attitude.
  • Exceptional relationship building skills and a proven ability to drive results through proactive collaboration with key partners & stakeholders.
  • Detail-oriented, analytical, outcomes focused marketer
  • Customer first mindset and a passion for small business customers
  • 1-2 years direct marketing experience preferred

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 20000275
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 13, 2020, 5:25:48 PM