Customer Support-International Payments

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Job Description

Description

FX International Payments is a fast-growing department within GCS that provides businesses and financial institutions with the ability to make foreign exchange transfers to overseas suppliers and beneficiaries in an on-line or telephone based environment. Clients use a leading edge on-line platform to send and receive foreign currency, book forward contracts and request international drafts.

 

The successful candidate will be responsible for supporting a team of Account Development staff. Candidate will be responsible for managing team inbox and distribution of activities and will act as Customer Service support and be responsible for assisting clients with basic account assistance and password resets via phone. Where candidate will work under immediate supervision, a degree of creativity and latitude is required.

 

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position 

 


Qualifications

Responsibilities

       Support the FXIP Tier 3 Account Development in the following: General Customer Service Calls, Shared Inbox Distribution, Compliance Review Cases/Questions, Missed Deal Reports, and Awaiting Funds Reports.

       Provide general support to team in the following: Monitor and manage reporting to drive efficiencies, work with other departments within FXIP to expedite  processing, resolve client issues and support inbound 800# calls, support in familiarizing clients with online platform, manage and distribute workload from team email and phone channels.

 
Qualifications

       5 + years Customer Service or Relationship Management experience

       Excellent verbal and written communication skills
       Exceptional client and relationship skills
       Demonstrated patience and ability to solve customer concerns

       Ability to clearly articulate inspire project confidence, influence, overcome objections, and remain resilient throughout the process

       Strong computer literacy with a solid working knowledge of Microsoft Office products including Excel, Word, Outlook and PowerPoint  

       Strong business and financial acumen

       Ability to organize large amounts of information, multi-task and establish priorities

       Some knowledge of Foreign Exchange markets and Salesforce.com preferred

 

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

 


ReqID: 20000301
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 10, 2020, 10:33:08 AM