Global New Accounts Rep I-Customer Service

Job Description

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


As a Commercial New Accounts CCP, you will be required to analyze and resolve a large amount of cases per day with a high quality of service and efficient solutions. You will be expected to handle Corporate applications, to deliver supplementary and basic accounts, as well as being able to work with daily and monthly metrics and goals


Months in their actual position:

For level 25 to 30: 12 months.

For level 30 to 35: 18 months.

For level 40 to 45: 24 months.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • Strong analytical and thinking skills
  • Strong making decision skills
  • Ability to work in a high volume and high stress environment
  • Time management and highly organizational skills
  • Ability to work with repetitive operations in an efficient manner and with minimal supervision
  • Schedule flexibility
  • No active counseling /PIP
  • English preferencial

This role may be subject to additional background verification checks.

ReqID: 20000376
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 13, 2020, 11:29:27 PM