Senior Manager - Product Development & Management

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Job Description

Anyone can have an innovative idea. Here they get heard.

Global Network Strategy & Transformation (GNS&T) is the team tasked with envisioning the American Express payment Network of the future and executing the cross-functional transformation necessary to deliver it. Taking the lead on this strategic imperative for the company, this global team is looking to define and deliver new services and capabilities to drive business differentiation, growth, and deliver a digital global payments Network that is an enabler of rapid innovation.




Reporting to the Director of New Payment Products, this role is an exciting opportunity for a talented product leader to drive a vision that enables new Network payment products. They will have the opportunity to stay on the cutting edge of innovative and disruptive digital payment solutions and directly contribute to the success of American Express.


The Product Manager/Senior Manager in the New Payments Product team will focus on the following key responsibilities:  

  • Establish and maintain the American Express ‘push’ payment capability roadmap, identify and prioritize use case, deliver “minimum viable product” use cases.

  • Conduct research and analysis to develop insights that will allow for the identification of new push product concepts to drive growth for American Express and our Network Partners. 

  • Engage internal business unit leaders and partners to understand customer needs, collaborate on new/relevant product concepts, and present implementable solutions to gain alignment on product strategy.

  • Create and manage new product designs, specifications, transaction flows, customer experiences, and performance criteria.

  • Design and lead test & learn pilots, and leverage learnings to refine the product roadmap.

  • Develop the Network solutions and capabilities, collaborating with all business groups across the organization, to deliver the flawless execution of product delivery including infrastructure, technology, and processes.

  • Develop robust business cases, key metrics for success, and plans to monitor and realize stated benefits. Assess product KPIs and identify opportunities to grow adoption, improve profitability, and/or expand use cases.

  • Articulate the product’s value proposition and define a go-to-market strategy that allows for full exploitation of the market opportunity.

  • Monitor relevant industry trends, competitive landscape, digital trends, and customer feedback to fuel updates to product strategies and roadmaps.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • Relevant and strong experience in Product Development and/or Management.

  • Experience in developing new product strategies, business cases, go to market plans, and product roadmaps.

  • Passion for payments and innovation: Passion to drive delivery in a fast-moving and innovative environment. Knowledge of payments industry and disruptive technologies, ideally expertise in digital push payments.

  • Demonstrated strong relationship/partnership experience; leadership experience in leading cross-functional teams to manage large scale product launches, including test & learn pilots.

  • Intellectual curiosity: High-intellectual curiosity, out-of-the-box, creative & critical thinker with experience in complex problem solving and strategic thought leadership.

  • Entrepreneurial spirit: Ability to mobilize and lead cross-functional team collaboration to drive results in a fast paced, multi-partner environment with constant change. Demonstrated track record for driving results in complex and highly-matrixed organizations.

  • Nimble team player: Ability to collaborate with internal stakeholders and effectively operate in ambiguity, white space, and quickly-evolving priorities.

  • Effective communicator and influencer: Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience. Ability to indirectly influence a wide range of diverse stakeholders.

  • MBA/Advanced Degree is a plus but not required.

Why American Express?

There’s a difference between having a job and making a difference.


Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.

ReqID: 20000423
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 13, 2020, 3:35:39 PM