Senior Product Manager

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Job Description

It takes exceptional people to create exceptional products.


We’ve built one of the most respected service brands in the world by creating products that set the standard for ease, convenience, security and innovation. 

This role exists within the Global Statement Technology organization, where the team is part of the Enterprise Platforms Center of Excellence. They are responsible for the technology product that produces statements for American Express Card Members and Merchants across the Globe. As such this is a highly critical platform, supporting our compliance obligations, marketing needs and is the mandatory communication channel for every card member each month.


The team is looking for a talented and experienced product manager to drive the transformation of Global Statement capabilities for the company, whilst supporting key stakeholder initiatives that drive business growth.


In this role, you will be part of a team that is responsible for driving the product vision and execution, from gathering requirements through implementation and optimization. To do this, you will collaborate with technology and business leaders, and partner to shape and translate a software product vision. You will lead designers and engineers to deliver user experiences, operational processes and statement capabilities.


Key Responsibilities 

  • Work with customers, key stakeholders, and partners to define a product vision and roadmap
  • Prioritize development of the software product in alignment with product objectives
  • Ensure owned Software Product/Capability Areas and platforms are well controlled and have a defined roadmap to improve time to market, reduce operational risk, and create business value
  • Translate software product roadmap into minimum viable product iterations
  • Create well-defined features/user stories and acceptance test criteria within Business and Technology initiatives
  • Understand and apply new trends and competitive best practices into requirements/user stories
  • Partner with Global peers to drive capability globalization and market adoption of platform capabilities where appropriate
  • Communicate and build consensus across multiple departments and stakeholders in creating the software product and platform requirements
  • Work closely with the technology team to develop, test and deliver the defined capabilities and rapidly iterate new solutions
  • Ensure that the appropriate tracking and reporting is in place to track performance post launch in order to evaluate future investment
  • Enable analytics to drive decision making 
  • Produce ROI analyses and optimization recommendations for roadmap
  • Identify risks, challenges, opportunities and business integration needs
  • Perform Demos and Launch Announcements with key stakeholders to demonstrate success and metrics of improvement
  • Champion, support and implementation of agile principles

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • Experience in Software Product Management (or Technical Product Management) an asset
  • A good balance of technical knowledge and business acumen
  • Proven track record in defining winning product constructs and delivering a product roadmap from inception through maintenance while maintaining a customer first mindset
  • Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally, across multiple locations
  • Excellent executive presence with strong written & verbal communication
  • Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality
  • Problem solving, organizational and analytical skills
  • Experience with BDD, scaled agile, and scrum software development methodologies
  • High degree of proficiency in prototyping, iterative development, Scrum, Agile, Scaled Agile Framework and principles; proficiency in Design Thinking a plus
  • Ability to think creatively and influence decision making across departments and levels within the organization
  • Ability to effectively interpret technical and business objectives and challenges, and articulate solutions

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.

Why American Express?

There’s a difference between having a job and making a difference.


Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.


Don’t live life without it.

A competitive benefits offering designed to support our employees’ total health and wellbeing, including:

  • Health care scheme
  • Defined contribution pension plan
  • Dental scheme
  • Virtual GP
  • Life assurance
  • Income protection
  • Core holiday allowance with opportunity to buy or sell additional days
  • Car Allowance/Company Car Option
  • A range of flexible benefits to choose from designed to suit your lifestyle: healthcare plan options, health assessments, critical illness coverage, cycle to work, season ticket loans
  • Employee Discount Portal
  • Back up childcare/adultcare
  • Onsite facilities include; Fitness classes, Health Checks, Digital Health Kiosk, Physiotherapy, Healthy Living Nurse, Wellness Studio, Costa Coffee and subsidised staff restaurant


To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.



ReqID: 20000436
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 13, 2020, 9:02:00 AM