The American Express National Bank (AENB) Third-Party Program Management Office is responsible to for the governance and oversight of bank impacting third-party relationships and quality assurance reviews of third-party risk assessments, due diligence and gap closure documentation. The AENB Third-Party Program Manager is responsible for navigating, facilitating and monitoring change management efforts across all program pillars. The successful incumbent will support the director by providing project management leadership for key strategic initiatives and program capabilities, while continuously monitoring program performance to identify continuous improvement opportunities. Extensive experience leading complex cross functional program, projects and change management efforts will be required.
Co-creates and supports the execution of the Third Party Program Management Office mission, vision, and roadmap
Accountable for the successful initiation, planning, monitoring, control and closure of a program and project related deliverables
Accountable for monitoring and analyzing current-state processes, issues and pain points, developing comprehensive business cases for improvement recommendations
Develops, maintains and reports progress on roadmap initiatives, integrated project plans, deliverables and timelines
Conducts program-wide impact analysis exercises driven by change management efforts, ensuring appropriate updates to roadmaps, policies, program documentation, procedures and key process indicators (KPIs)
Maintains internal documentation library, ensuring that process and other documentation is regularly updated to reflect the latest operational processes and requirements
Owns the identification and management of the program-wide communication strategy, ensuring engagement, leadership alignment, and communication across stakeholders
Works cross-functionally with stakeholders to identify, monitor and report on associated affiliate program improvements, ensuring deliverables satisfy the expectations of the bank
Utilizes critical thinking to determine when project and program risk escalation is necessary
Builds and maintains professional relationships and partnerships with key business partners
Leads efforts associated with 2nd line reviews, internal compliance testing, internal audits and external regulatory exams
Develops succinct messages, talking points and compelling presentations for leadership, committee and board consumption
Support other functions within the AENB Third-Party Program Management Office, as required
7 or more years’ experience leading large scale project, program and change management efforts
Experience with the technical aspects of presentation development, including constructing templates, use of multiple masters, color themes, animations and diagramming
Ability to translate complex information into easily understandable terms and define, analyze, interpret and report meaningful results
Investigative mindset, research oriented approach, large appetite for knowledge and learning
Creative thinker and problem solver who has the ability to operate in the “white space”
Calm under pressure and demonstrated experience operating as a primary point of contact, independently prioritizing and escalating issues when necessary
A self-starter, proactive team player with a passion to consistently deliver high quality service and exceed expectations
Effectively works independently within a team construct, while supporting teamwork and achievement of team objectives
Proven collaboration and relationship building skills along with the ability to influence without authority
Prior experience with regulatory change management, third party management and information security/information technology is a plus
Excellent written and oral communication skills
Proficient in Microsoft Office
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 10, 2020, 9:52:47 PM