Sr. Analyst, B2B Lead Strategy and Capabilities

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Job Description

American Express Global Commercial Services (GCS) is dedicated to the success of businesses around the World.  The GCS Global Marketing team is responsible for the end-to-end marketing to all GCS customers and prospects in the US and internationally, with the guiding objective to Serve the Right Customers, the Right Treatment, at the Right Moment, and at the Right Margins. 

 

The B2B Lead Strategy & Capabilities Team sits within GCS Global Marketing and is charged with two primary goals: 1) accelerate B2B growth on the card by expanding B2B merchant acceptance and bringing buyers and suppliers together, and 2) optimize processes through technology and build out digital capabilities, enabling the Field's focus on value-added activities for our Clients.  This position will be part of a core team supporting the B2B Lead strategy and capability called The Loop - a newly launched digital platform that connects Global Commercial (GCS) & Global Merchant Services (GMNS) organizations, truly enabling the closed-loop network.  The successful candidate will be responsible for enabling our GCS U.S. SME (Small, Middle Market) Field/AD organization with the tools, cross-business unit partnership and best practices to drive client B2B spend by bringing together new and existing buyers and suppliers.    

    

Job responsibilities:

 

  • Facilitate GCS and cross-business unit focus groups, facilitate workshops, orchestrate cross team collaboration and synthesize learnings into strategic roadmap

  • Facilitate GCS and GMNS Field Engagement/Networking activities in order to further expand partnership between two Field organizations to help them jointly drive B2B spend

  • Drive Field/AD training and communication (training sessions, best practice tools & guides, internal communication channels), owning both strategy and execution of all deliverables

  • Act as a subject matter expert for GCS Field/AD teams for The Loop platform

  • Lead business process re-engineering and development to ensure efficiency and optimal user experience

  • Participate in program release planning with product and Technologies team to represent voice of the customer

  • Manages risks/issues identification and facilitate resolution

  • Assist with user acceptance testing for release of new features/enhancements

  • Create executive-level presentations for program updates and steering committees

  • Assist in driving the vision, roadmap, business requirements and provide strategic direction/oversight to Product Development and Technology partners in developing and launching the Loop features roadmap

Qualifications

  • Experience with product management and marketing

  • Ability to lead and build relationships cross-functionally (Field, product, and technology)

  • Strong verbal and written communication skills

  • Superb presentation building skills with ability to “tell a story” in a clear and concise way to various types of audiences

  • Strong problem solving and critical thinking skills

  • Proven ability to lead and manage workstreams independently

  • Ability to juggle multiple projects in a rapidly changing environment

  • Organized multi-tasker with strong attention to detail

  • Ability to diligently drive results and projects to completion

  • Experience in a sales or client management organization helpful (i.e. GCS, GMS)

  • Proficient in Excel, PowerPoint and Salesforce (preferred)

  • Bachelor's degree


Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.


ReqID: 20000499
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 14, 2020, 6:44:42 PM