Service Delivery Leader-Governance Transformation

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Job Description

About American Express

American Express is a global services company that provides consumers and businesses with exceptional access to products, insights and experiences that enrich lives and build business success.
We make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services through innovative payment, travel and expense management solutions.

Working at American Express

What you choose to do for a living is one of the most meaningful decisions you can make. At American Express, our job is to help you excel at yours. We provide experiences to become a great leader, a world of opportunities to grow your career, and an inclusive culture to help you thrive. Because the best way to back our customers is to back our people.

Reasons to Believe

• An iconic global brand, where you can grow as a leader
• Meaningful and rewarding work that is performed with integrity
• A culture of learning in collaboration with great colleagues and leaders
• A unique career journey shaped by your talent and curiosity
• Support and trust to thrive in your career and life

Job Description:

• Effective collaboration and influencing across the organization with a true enterprise mindset
• Intellectual curiosity and a high level of learning agility, adapting rapidly to new challenges and environments
• Strong communication and colleague engagement skills
• The ability to navigate ambiguous environments and to challenge existing thinking appropriately.
• Excellent relationship management, with strong executive presence and communication skills.



• Ideally have a background in operational risk, Technology Consultancy, Reg-Tech (Technology application for Regulatory monitoring) or related disciplines.

• Have a good understanding of at least one of big data, machine learning, NLP, RPA or RDA. 

• Have relevant work experience of at least 4 years if an incumbent has completed his/her masters in any relevant discipline or a work experience of at least 6 years if an incumbent is a graduate in any relevant field. 

• The Service Delivery Leader- Testing Transformation will lead a team of analysts on a multi-year program to transform our monitoring landscape, moving from sample-based transaction monitoring to comprehensive population-level oversight. Partnering closely with market and LOB compliance teams, operational leaders, the team will continue the journey of developing big data, machine learning, natural language processing and other automation solutions across our regulatory, procedural and business monitoring activities.

• Considering the same, a strong background in technology consulting, algorithm development, process automation would be preferred. 

• In addition to capable leadership abilities, the candidate should have expertise in understanding operational / platform nuances and contextualize it in terms of probable risks which the platforms / processes are exposed to. This subject matter expertise should then be channelized into development of risk indicators and further into development of a program capable of providing 1st level monitoring to GSG business units.

ReqID: 20000504
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 14, 2020, 8:37:41 AM