Engineer II

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Job Description

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.




Communicates the status of incidents, preventative solutions and resolutions to the Service Delivery Manager/Director

  • Leads core support to Service Delivery deliverables and meets the agreed quality standards of documentation and reporting
  • Assists in the investigation (root cause analysis) and resolution of problems
  • Leads in the development and deployment of preventative maintenance procedures
  • Leads Disaster Recovery Testing
  • Interacts with the product engineering and delivery & integration teams via assigned Retrospectives/Post-Implementation Reviews to ensure quality standards are adhered to during development and implementation
  • Contributes to continuous service improvement by maintaining assigned best practices and knowledge repositories. 
  • Qualifications

    • 1-2 years of work experience in a production/service/ operations support environment or within a product engineering organization as an Engineer

    • Must have hands on experience in (JBOSS and APACHE HTTP) or (IBM Websphere server) maintenance.

    • Must have hands on experience in UNIX and Shell Scripting

    • B.E./B.Tech/M.E/M.Tech/CSE

    • Strong communication skills both verbal and written

    • Experience with design and coding in Java, HTML5, JavaScript

    • Hands on experience with any server and application performance monitoring tools (Ex – CA Wily, Dynatrace, AppDynamics or any other open source tools)

    • Knowledge of ITIL Service Operations processes

    • Knowledge on basics networking concepts.

    • Able to understand Agile practices

    • Knowledge of distributed (multi-tiered) systems, algorithms and relational databases

    ReqID: 20000575
    Schedule (Full-Time/Part-Time): Full-time
    Date Posted: Jan 14, 2020, 6:47:25 AM