Customer Care Professional - Fixed term contract

Job Description

This is a temporary position to act as a member of AEB LLC Corporate Card Customer Services Back Office. This position has a responsibility to provide a full range of client and internal reporting, reconciliation files, data capture, and support to Front Office. The compliance with highest industry standards of service is critical to this position. Daily duties include but are not limited to: providing clients with BTA product reconciliation files according to schedule, various client and internal reporting, supporting Sales Team in new Client`s implementation process, scanning and filing clients` documents, handling client inquiries, arranging copies of statements, downloading, saving and filing customer data, providing support and information to colleagues. Work in cooperation with AEB LLC Sales & ADM, Credit, Risk, Legal and Compliance Teams. This position may involve liaising with ICC Teams in the UK and various American Express card issuing and billing centres.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Minimum Qualifications

  • Strong customer focus

  • Ability to work under pressure with accuracy and meet the deadlines

  • Ability to work with large data volumes. Strong PC skills ( advanced Excel skills) 

  • Good communication skills in English and in Russian (both oral and written)

  • Skills to work as a team member. Present American Express in a proper way

  • Education in Finance or/and previous job experience in a bank back office position is a plus

Why American Express?


There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


ReqID: 20000801
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 17, 2020, 9:17:24 AM