Travel & Lifestyle - Relationship Management Specialist - Future Needs

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Job Description


American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success. Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more. We are committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.


Within our Travel & Lifestyle organization we are looking for an experienced  Relationship Manger, responsible to manage the centurion customers assigned in the portfolio with the objective to grow our customer satisfaction and card usage.

  • This position will be responsible for driving business growth.  Manage the centurion customers assigned in the portfolio, also through proactive interactions, in order to build and reinforce a solid and  profitable relationship with them aimed at maximizing sales of Travel & Lifestyle and boost the Centurion card usage (increase the Billed Business)

  • To be successful in the position, the candidate must be able to work efficiently across different lines of business, research and develop an in-depth understanding of the different industries, effectively filter and qualify prospects, and support the Relationship Management Team to build a strong pipeline to ensure targets are met.

  • Constantly analyze the customer spending and behavior of the portfolio and proactively identify and activate action plan in order to stimulate the usage of Travel & Lifestyle service.

 

Minimum Qualifications


Are you ready for the challenge?

 

These are the qualifications we’re looking for:

  • Experience in developing and executing successful sales plan
  • Strategic and consultative selling skills with strong negotiation abilities
  • Emotional resilience
  • Able to work independently and under time pressure
  • Excellent time management, project management and organizational skills
  • Ability to establish strong relationships internally with supporting Business Units (Travel, Marketing, Credit, Risk, New Accounts, Compliance)
  • Ability to establish strong relationships with external potential partners (existing suppliers) to valuate lead gen and expansion opportunities
  • Excellent interpersonal skills supported by highly efficient organizational and planning abilities
  • Naturally curious and willing to take time to learn potential clients’ economic environment to plan the best acquisition strategy
  • Able to travel and work extended hours
  • Excellent Italian and good English level
  • Proven ability to exceed in customer’s satisfaction
  • Enhanced and demonstrated relationship and influencing skills, creative thinking, multitasking & problem solving
  • Strong team player with remarkable verbal and written communication skills
  • Previous experience in the areas of Travel services preferred
  • Proven knowledge of PC software (Word, Excel, Power Point)
  • Knowledge of Travel reservation tools (GDS) is an advantage 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

 

We welcome applications from candidates with Protected Category status. If you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.emea@aexp.com or 00800 83 000038.

 

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world – including Great Place to Work Italia’s Best Workplace amongst Large Companies and Best Workplace for Millennials awards in 2018. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

 

Why American Express?

There’s a difference between having a job and making a difference.

 

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

 

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

 

Because we believe that the best way to back our customers is to back our people.

 

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

#LI-CC1



ReqID: 20000948
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 17, 2020, 8:33:29 AM