Senior Engineer II

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Job Description

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.



American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.


American Express for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”.



At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.



A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.



Come join us and realize your potential.










American Express has embarked on an exciting Cloud, Big Data and Mobile transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative payment products and services at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team. You will contribute to a rock star start-up engineering team which will deliver the next generation auto-scaled, Highly Available, hybrid cloud enterprise application platform (Iaas/PaaS) for the mission critical American Express Delivery Transformation initiative.


The platform will deliver a framework to support multiple programming languages i.e Java, Node.js, Python, Ruby/Rails, Scala and Fuse for enterprise and consumer mobile & web application developers. You will create innovative tools and capabilities to enable continuous delivery - building, provisioning and administering multi-tenant, scale-out applications throughout the life cycle, from development, test and into production. You will be challenged with identifying innovative ideas and proofs of concept to deliver against the existing and future needs of our customers. As a senior engineer, your primary responsibilities will be to maintain a robust, efficient, effective, 24x7 service operation for the Private Cloud environment and its tools. We will wear many hats, work fast and smart, and adapt and iterate quickly. You will work closely with your India and US leaders and peers to deliver a “Follow the Sun” capability that is best in class in Quality and Capability at a cost effective price point.


Responsibilities include:


•This is individual contributor role and the person is expected to work on incident and problem tickets to support the IaaS/ PaaS infrastructure and expected to adhere the shift pattern (Full night shifts are not expected).

• Focuses on the internal Customer and their applications. Ensures high availability of all environments and the achievement of all Service Level Agreements (SLAs) and Operating Level Agreements (OLAs)


 • Production support and operations of Infrastructure (Servers, Network, Storage, Security) and Applications (Distributed, Middleware, Databases across all tiers)


• All ITIL / ITSM processes including Incident, Problem, Change, Release, Asset, Configuration and Service Level Management


• Partners with Cloud engineering teams and technical product managers to support a continuously evolving platform


• Uses technical acumen to provide alternatives, ask probing questions and support the team in technical issue resolution


• Coordinates communications, escalates and facilitates resolution of risks, issues, and changes tied to the Infrastructure and Operations Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulatio










Minimum Qualifications

•Overall 8+ years of industry experience with expertise on cutting edge cloud technologies to provide product and operations engineering L3 support.

•Demonstrated professional expertise in a large Fortune 100 company running an IT Production Operation at scale including Infrastructure (Servers, Network, Storage, Security) and Applications (Distributed, Middleware, Databases across all tiers)

•Hands-on deployment and troubleshooting expertise to at least a medium level (on a scale of low, medium and high expertise) on of the following 2 or more technologies and products.

     OpenShift 3.x


     Ansible/Ansible Tower

Desirable experience


     Cloud management and administration

     Continuous delivery experience/devops/Agile


•Ability to work with Infrastructures and Platforms including IaaS, PaaS, Cloud technologies and tools for Continuous Delivery (CD)

•In depth understanding of Cloud Infrastructure (IaaS/PaaS), Linux functionalities/ features as well as good experience of Linux system administration •Good understanding on cloud monitoring & product engineering.

•Ability to drive initiative towards platform stability and must be a good team player.

•Good knowledge around HA and platform patching experience is a plus.


Other skills

     Proven diagnostic, troubleshooting, and service restoration skills.

     Excellent interpersonal skills, customer service skills, and English communication skills with difficult customers in outage situations.

     Metrics management

•Outstanding written and verbal communication skills •Bachelor's degree in Computer Science, Computer Engineering or equivalent work experience This role may be subject to additional background verification checks.

Shift - Follow the sun. 8 am to 5 pm or 1:30 pm to 9:30 pm, one needs to work on weekends as per on-call schedule.

ReqID: 20001818
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 4, 2020, 10:27:02 AM