Customer Care Professional - 客戶服務部 - 香港市場 (Earn up to RM 10K !)

Job Description

Delivering extraordinary experiences to its customers and employees every day.


Since the beginning, American Express has been defined by its ability to innovate, evolve, disrupt and take risks. What has remained constant throughout this history of transformation is our dedication to our customers, to our employees, and to the values on which American Express was built: integrity, quality, respect, and community.


Our open, creative, and collaborative culture is a big part of why we regularly win best workplace awards all over the world.  So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career at American Express.

Here’s just some of what you’ll do in this role:

  • Working from our head office in KL, you will service Premium Customers in HONG KONG and speak fluently to our card members in Cantonese

  • Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests

  • Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible

  • Meet and exceed quality goals, compliance regulations and productivity targets

  • Document necessary information

  • Re-prioritize to adapt to the ever changing environment

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


You will be rewarded with:

  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services.
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 8 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:


Best of the best Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Recruitment & Retention Programme (Gold)

Best In-house Inbound Contact Centre Under 100 Seats (Gold)

Best Contact Centre Professional (Gold)

Best Contact Centre Manager (Gold)

Best Contact Centre Telemarketer (Gold)


Join us and you’ll soon see why.

Minimum Qualifications

Are you ready for the challenge?

What are we looking for?

  • Able to converse fluently in Cantonese language and strong  verbal communication skills

  • Have relevant experience in Customer Service, Sales or Hospitality industry

  • Fresh graduates are welcome to apply!

  • Flexible to work in rotational shift

  • Demonstrate personal excellence by remaining positive in difficult situations

  • Display a passion to serve by delivering extraordinary service in every interaction with our customers

  • The ability to work in a fast paced environment as well as multitask and re-prioritise on a regular basis

  • Strong interpersonal, communication and listening skills

  • Strong verbal and written communication skills

  • Excellent negotiation, influential and resourceful skills

  • Analytical and problem solving skills with strong attention to detail

  • We offer a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

  • We also offering opportunities for professional growth and advancement Recognizing, rewarding those who drive and deliver results.

ReqID: 20001978
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 5, 2020, 3:18:48 AM