Analyst - Subpoena Response Unit

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Job Description

This is a Band 28 requisition.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,

backing them in moments big and small, granting access, tools, and resources to take

on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning

and collaboration, and helping them with what they need to succeed and thrive. We

have their backs as they grow their skills, conquer new challenges, or even take time to

spend with their family or community. And when they’re ready to take on a new career

path, we’re right there with them, giving them the guidance and momentum into the

best future they envision.

Because we believe that the best way to back our customers is to back our people.

Team Description:


The Subpoena Response Unit (SRU) is a department within the Customer Fulfilment Network of the Global Services Group of American Express. SRU is responsible for responding to all legal requests received by American Express in the US market. The team is based in the US and India.



9am - 9pm window (Monday to Friday)


Job Responsibilities: 

•Review legal requests received through different channels and validate basis legal guidelines and create cases.


•Review the legal order in detail and determine what documents are requested


•Retrieve the requisite documents from direct system access and work in coordination with different departments to fetch documents (which are available to specific departments only).


•Compile requested documents through different servicing platforms of American Express in accordance with all Legal guidelines and Compliance to the Right to Financial Privacy Act (RFPA).


•Work with General Counsel’s Office on ad-hoc issues and retrieve additional documents requested by corporate lawyers.


•Analyze complex information and make sound decisions


•Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.

•Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.


Minimum Qualifications

Academic Background:

•Incumbent should have 2+ years of experience, preferably holding a graduation degree


•The incumbent should have a performance rating of G3/L3 or better in the last annual PMP review.

•The incumbent should not be on any type of counseling at the time of applying.

Functional Skills/Capabilities:

•Attention to detail & highly result oriented

•High degree of accuracy, attention to detail & ability to multitask effectively

•High level of Customer sensitivity, commitment & service orientation

•Strong knowledge of MS-Office tools & applications will be preferred

•Amex product knowledge desirable.

Critical Factors to Success:

•Strong written communication skills to interpret legal requests

•Knowledge of US State/Federal Laws, Regulations and Acts is preferred

•Ability to analyze very complex and highly variable legal requests

Behavioral Skills/Capabilities:

•Enterprise Leadership Behaviors

•Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

•Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

•Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

ReqID: 20002153
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 19, 2020, 7:39:19 AM