Assistant Manager – B to C marketing

Job Description

Why American Express?
There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

The position is responsible for ICS organic growth, billing expansion from existing consumer customers. Especially, this position will focus on end to end management of spend stimulation campaigns and marketing communication from planning to execution.

1. Consumer Billing Expansion
  • Structure marketing strategy to increase customer billing

  • Analyze multiple reports (CM portfolio, billing data, etc) to find potential segment and appropriate approach with ROI efficiency, and propose solution

  • Be sensitive on external market and propose out of box idea

  • Develop effective campaigns and execute it in timely manner to deliver the result

  • Communicate with call center and manage daily customers voice

  • Track result, judge efficiency, and find outcome for further growth

2. Perception of Coverage (POC)
  • Promote POC and increase consumer NPS score of coverage

  • Closely align with GMS and plan effective merchant promotion and communication strategy together

  • Deliver timely communication of new signings by fully utilizing ICS communication channel

  • Be sensitive on market change of new payment tools and flexibly adjust to increase billing by multiple angle

  • Make strong partnership with merchants by direct negotiation

  • Track result and find further opportunity/idea

Offer of employment with American Express is conditioned upon the successful
completion of a background verification check, subject to applicable laws and regulations.

Minimum Qualifications

- Strong commitment on delivering results of consumer spend

- Positive attitude to seek new opportunities from outside of market and provide innovative idea

- Analytical thinking and data oriented mind-set

- Driving result in timely manner

- Communication skill in both English & Japanese

- Interpersonal skill to work in matrix organization

ReqID: 20002268
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 16, 2020, 12:43:26 AM