Industrial Engineer

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Job Description

American Express


American Express is a global services company that provides consumers and businesses with exceptional access to products, insights and experiences that enrich lives and build business success. Our direct relationships with millions of consumers, businesses and merchants worldwide combined with our leading-edge marketing, analytical, rewards, and servicing capabilities enable us to uniquely offer an array of differentiated experiences that enrich lives. American Express was built on service and sustained by innovation – and our vision is to work hard every day to provide the world’s best customer experience.


This position will be part of the Manufacturing and Automation Organization, within the Global Billing Network (GBN) Reengineering team.  The GBN team focuses on digitization, innovation, analytics, demand management, automation, and business process transformation to enable CMs to derive the value of our digital capabilities, solutions, and experiences while reducing paper communication. The candidate will be responsible for the following:

  • Support project managers in end-to-end project delivery and coordination efforts
  • Facilitate and support cross-functional initiatives across multiple business functions
  • Provide complex analytical support to project-based work
  • Turn data into valuable actionable insights and opportunities
  • Conduct basic quantitative analysis, and produce cost-benefit documents
  • Support team in creating proposals to gain buy-in based on analysis
  • Have a passion for structured and ad-hoc analytics, innovation, process design, and digital capabilities in a fast-paced, dynamic work environment.

Minimum Qualifications

  • Bachelor’s Degree in Industrial Engineering, Business Analytics, MIS, BIS, or related field
  • 3+ years of Industry experience
  • Experience working with process improvement and/or business process design
  • Excellent analytical, communication, problem solving skills, and attention to detail
  • Comfort with financial analysis and working with both business and technology groups
  • Good communication skills to clarify expectations and drive alignment
  • Ability to collaborate with teams across the organization with a sense of urgency and commitment to deadlines and deliverables
  • High attention to detail and thoroughness with strong organizational skill
  • Positive attitude, team player, customer mindset, comfortable with change, deal with ambiguity, and a sense of humor needed
  • Proficiency with SQL\\Hive, Visio, Excel, and PowerPoint for compelling presentations
  • Experience manipulating and extracting insights from large and complex datasets
  • Experience with a variety of data analysis techniques (e.g. clustering, factor analysis, logistic regression, data/text mining, decision trees, etc.)
  • Master’s Degree in Engineering Management, MIS, ISM, Computer Science,  and Business Analytics a plus

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

ReqID: 20002411
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 14, 2020, 8:16:20 PM