Mgr - Compliance - Global Loyalty & Benefits Platforms

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Job Description

This position will be a key member of the U.S. Consumer Compliance Team at American Express.  The position requires the provision of Compliance oversight and guidance in the management of an effective Compliance program for platforms that perform Loyalty & Benefit Fulfillment for US products at American Express.  Specifically, this position will:

  • Maintain a proficient knowledge of banking laws and regulations and their impact on the Bank’s products, operations and services.  In particular, consumer protection laws and regulations governing credit card activities as it relates to Loyalty & Benefit fulfillment.
  • Serve as compliance subject matter expert for consumer credit laws and regulations, including UDAAP, especially the technology implications.
  • Provide leadership and compliance guidance to American Express Technology, Consumer, and Commercial business partners initiatives/issues.  Interface effectively with support units to ensure proper communication and collaboration across organization lines.
  • Define, ensure documentation of, and approve compliance requirements for Loyalty Platforms/Systems, particularly those supporting U.S. Loyalty & Benefit fulfillment.
  • Create and/or approve, and validate results of, pre- and post-implementation test condition scenarios to assure technology is developed and implemented in accordance with Compliance-approved requirements and design.
  • Coordinate with impacted businesses in the identification and resolution of compliance gaps in business systems and processes.  Monitor the tracking and closure of all related corrective action plans.
  • Research laws, regulations, operating policies and procedures to provide guidance to business partners regarding regulatory requirements.
  • Help create and support the implementation of technology controls, smart monitoring and Business Self Testing for Loyalty&  Benefit Fulfillment to help the continued evolution of the overall Compliance Program.
  • Support regulatory examinations and internal/external audits as necessary.
  • Work closely with General Counsel’s Office on the implementation of new / revised legislation and regulations, as applicable.
  • Support Compliance Program initiatives related to the product portfolio, including the Business Unit Compliance Assessment (BUCA), the Compliance Risk Assessment (CRA) and the Annual Compliance Plan (ACP).
  • Lead a direct report through the Performance Management Process including goals and development planning.

Minimum Qualifications

  • Strong computer knowledge; excellent MS Word, Excel, and PowerPoint skills.
  • Strong Understanding of Technology system concepts (hardware, software, databases, integrations).
  • Ability to think both tactically and strategically.
  • Strong project management skills; ability to multi-task effortlessly and manage competing priorities and cross-functional projects under demanding deadlines. 
  • Demonstrates excellent verbal and written communication skills.
  • Knowledge of U.S. open-end credit laws and regulations.
  • Knowledge of U.S. Consumer and Small Business Card products, marketing, systems and/or servicing related to Loyalty Benefits Fulfillment.
  • Ability to research, assess and determine regulatory impact to business systems, processes and initiatives and influence decisions accordingly. 
  • Strong leadership skills and proven ability to communicate and collaborate effectively at different levels of the organization.
  • Strong consultative skills to support business partners and Technology partners; proven ability to build and grow relationships; effectively communicate requirements and issues to all levels of staff and management; able to influence others to achieve desired results.
  • Persistence in conducting root-cause analysis and excellent attention to detail while keeping broader issues/objectives in mind; ability to develop recommendations for practical solutions to compliance requirements.
  • Demonstrated ability to make decisions independently, work well under pressure, meet deadlines and adapt easily to frequent change.
  • Compliance, audit, legal experience or equivalent work experience.
  • Bachelor’s degree or equivalent experience.
  • The preferred location for this position is Phoenix, AZ.   New York, NY is secondary location.
  • Knowledge and understanding of American Express’ infrastructure across accounts receivable, billing, product transfer, loyalty and add-on products that support the US Card business.
This position is part of a centralized team responsible for administering a comprehensive regulatory compliance program for American Express U.S. Consumer.  This position will provide leadership and guidance to American Express Technologies (AET) and business partners to ensure that the AET software and infrastructure supporting US Consumer Card businesses is designed, programmed, and tested in a manner that assures compliance with applicable laws and regulations. This position will focus on Pricing Capabilities and Lending Feature processes and capabilities. The position will interface regularly with management, AET and business partners, and with the General Counsel’s Office.

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 20002517
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 25, 2020, 10:31:28 PM