Product Director, Partner Integrations

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Job Description

Anyone can have an innovative idea. Here they get heard.

American Express is a global services company that provides consumers and businesses with exceptional customer experiences with products, insights and services that enrich lives and build business success. We make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services through innovative payment, travel and expense management solutions.


American Express is looking for a leader to manage the American Express Developer Portal and Partner Integrations, to help drive our suite of products and processes with our partners.


Working with Strategy, Compliance and across all business units, the Partner Integrations team is part the Enterprise Digital Application & Platforms (EDAPS) team and Is responsible for developing our Third-Party Development Portal, developing a third-party API strategy, operationalizing and supporting this strategy, and working with governments and businesses to provide solutions for user needs.


Additionally, this leader will use the recent Open Banking laws in Europe to provide compliance direction and grow our partnerships more broadly.


We’re seeking an experienced Product Leader who:

  • Is passionate about developer tooling and has a history of shipping successful software

  • Understands the needs of, and builds empathy with, partner businesses and governments to offer customers a first-class experience with American Express

  • Will be a strong Product Manager with deep technical expertise in Continuous Integration/Continuous Delivery and optimizing product delivery lifecycles

  • Has a solid understanding of DevOps principles and the chain of systems required to effectively deliver the product

  • Has the ability to own the services, tools, and process as a product

  • Is able to keep up with trends and anticipating developer needs to provide solutions that are compelling to users

Specifically, this role will give you the opportunity to:

  • Learn from our ecosystem app developers and their experience adopting our APIs and goals. You will become the advocate and champion for partners

  • Translate your understanding into prioritized platform upgrades that you will manage throughout the entire development lifecycle. This includes managing roadmaps, schedules, dependencies backlogs, deadlines, documentation, testing, communication

  • Analyze developer feedback through surveys, interviews, support, and qualitative feedback

  • Run the business of providing a developer portal from intake through contract to production

  • Solve complex, multi-disciplinary technical challenges with your team of engineers, often clarifying goals, trade-offs, and risks

  • Keep the team aligned and informed in ambiguous situations by asking the right questions and focusing on high-quality communication, outcomes and outputs

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Minimum Qualifications

  • Degree in Computer Science, Engineering or a related technical discipline and/or relevant experience

  • Product Manager or Engineer experience preferable

  • Proven success in product outcomes from problem definition through deployed software

  • Comfortable talking about technical matters with leadership, marketing, and operations—and comfortable talking about goals, strategy, and adoption matters with our engineers and business leaders

  • Ability to express concepts in plain language to reach broad audiences and motivate team

  • Experience combining customer research, metrics, quantitative, and qualitative feedback to derive clear priorities that will move platform KPIs an asset

  • Experience building roadmaps, project/release plans with a strong understanding of dependency management desirable

Why American Express?

There’s a difference between having a job and making a difference.


Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.



ReqID: 20002587
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 20, 2020, 6:36:29 PM