We are looking for a BTA Specialist in Card Operations Department-Back office.
Multi-functional operational responsibility for Business Travels Accounts
Ensure customer satisfaction, by delivery excellent service to our internal and external customers including corporate contact persons and travel agencies
Handle all queries from internal and external customers including corporate customers (program administrators) and travel agencies using the BTA product
Control outstanding credit balances on BTA accounts.
Handle debt collection on BTA accounts and control/review credit worthiness in line with risk procedure
Ensure correct reporting process - monthly/daily reconciliation of BTA Card reports
Investigate payments to ensure they get allocated to the right accounts to be processed in a correct way
Respect confidentiality with regards to all data
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
- Team player and able to work effectively in a team
- Ability to learn quickly
- Ability to work under time pressure
- Numerical/Analytical skills and attention to detail
- Highly customer focused and able to prioritize in a fast-paced, demanding environment
- Working knowledge of MS Office (Excel, Word, Outlook)
- Excellent written and verbal communication skills in Czech/Slovak and English
Why American Express?
There’s a difference between having a job and making a difference.
Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 11, 2020, 9:56:22 AM