Customer Engagement Network

Job Description

Do you have the passion to deliver world class customer experiences every day? Then it might be worth considering a career at American Express!


About American Express

American Express was founded in 1850 and is one of the world's most recognizable brands. With 55,000 people working in 44 countries, we are a global service company that connects millions of consumers and businesses around the world. Because our goal is to become the world's most respected service brand, we constantly strive to offer our customers the best possible service.


We have an open, creative, and collaborative culture which is why we regularly win best workplace awards all over the world. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career at American Express.


Who we are looking for


We are looking for Customer Care Professionals and Credit Analysts who would like to join our great team in Brussels. Within these roles, you will create and maintain strong relationships with our Card Members. There are several disciplines within the team with different activities and responsibilities. Examples are:

  • Call center based customer care – You will deliver extraordinary care on inbound and outbound calls to a wide range of American Express customers with a variety of requests.
  • Know your customer (KYC) – You will engage in collecting, verifying and correcting customer data received from our customers or through legal sources.
  • Merchant servicing – You will be responsible of the setup of incoming accounts for our newly affiliated merchants, but also maintenance of existing merchants accounts (e.g. terminal set up, change of bank account).
  • Credit – You will handle incoming and outgoing calls for credit related matters. Besides, you will effectively negotiate and discuss alternate payment arrangements and repayment plans for our card holders.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Minimum Qualifications

What do we require?

  • Fluent written and spoken French, Dutch and English is essential
  • Personal excellence by remaining positive in difficult situations
  • Passion to serve by delivering extraordinary service in every interaction with our customers
  • Excellent negotiation and influencing skills
  • Great interpersonal relationship building, presentation and communication skills
  • Great problem solving and decision-making skills
  • Previous experience in a customer care environment is a plus
In return, as a talented and capable professional we will:
  • Offer opportunities for your professional growth and advancement
  • Provide recognition and reward when you drive and deliver exceptional results
  • Respect and value you for your diversity, integrity, and teamwork

Why American Express?


There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.



ReqID: 20004113
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 25, 2020, 8:47:31 AM