Credit Specialist

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Job Description


You’ll do more than the expected. You’ll do the unexpected.


American Express is a global service company, providing our Card Members with exceptional access to products and experiences that enrich lives and build business success.


Our Credit department is fundamental in that process, encompassing a variety of different teams who strive to ensure that these ideals are constantly upheld.


Our Specialists have skills that include, but are not limited to; recovering overdue balances, preventing fraud, enabling further spend, and assisting vulnerable customers, all whilst delivering world class customer service and growing brand loyalty.


Every one of our Credit Specialists represent the American Express brand. They take work seriously because they are more than just a voice on the phone, they’re problem solvers and relationship builders. The people you will work with, and the Card Members you will care for, value your passion and unique personality as much as we do.


For this role, prior experience in call centres or credit environments is useful but not required. More importantly you will be part of a team that delivers outstanding outcomes for our Card Members and great results for the business.


Our Brighton office is a 24/7 service centre environment. We have a variety of shifts available, flexibility is required based on business needs.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Minimum Qualifications


In your role you must be:

  • An excellent communicator with exceptional interpersonal skills;
  • Confident taking initiative and making judgement calls;
  • Highly empathetic with an accomplished telephone manner;
  • Able to use negotiation and relationship management skills to provide win-win outcomes;
  • A team player, working in a highly supportive and collaborative environment;
  • Ensure strict ID verification and compliance with data protection to safeguard sensitive accounts;
  • Uphold the American Express brand image and customer loyalty through outstanding customer service;
  • Work to the highest standards with a balanced delivery of both customer experience and shareholder value;
  • Engage with our internal and external partner teams to ensure the right support is provided.
  • Computer Literate;
  • Well-presented and professional;
  • Passionate about American Express and customer service.

Why American Express?
There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.
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ReqID: 20004343
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 31, 2020, 10:52:25 PM