TM Credit & Collect-T3-II

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Job Description

This is a Band 28 requisition.

Why American Express?


There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years,

backing them in moments big and small, granting access, tools, and resources to take

on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning

and collaboration and helping them with what they need to succeed and thrive. We

have their backs as they grow their skills, conquer new challenges, or even take time to

spend with their family or community. And when they’re ready to take on a new career

path, we’re right there with them, giving them the guidance and momentum into the

best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Purpose of the Role:

  • This position is responsible for reviewing accounts to determine if the CM has set up an account with an intention to defraud American Express
  • This is accomplished by reviewing account and Card member information such as; charge activity, payments, Credit Bureau information, Lexis Nexis information, Service Establishment information, and WCC history notes and then making an analysis as to the risk to American Express
  • Report analysis results
  • Effectively work high-risk accounts that are referred via Risk case set-ups.
  • Evaluate CM’s financial data to make a business decision as to the risk level involved post data inputs from Credit Bureau, Lexis Nexis
  • Evaluate American Express Consumer, Small Business, and Corporate account data to make a business decision as to the risk level of the account pertaining to charge detail, Service Establishment information, and payment detail

Critical Factors to Success:

  • Strong interpersonal, communication and listening skills. Comfortable with 24/7 shifts
  • Proven analytical and problem-solving skills with a strong attention to detail.

Minimum Qualifications

Past Experience:
  • Graduates/Freshers or with Max 3 years of experience from Top Intl Call Centres/BPOs in Credit card customer service/Fraud
Academic Background:
  • Graduates in any stream
Functional Skills/Capabilities:
  • Demonstrated ability to work effectively within a team environment as well as independently
  • Proven analytical and problem-solving skills with a strong attention to detail
  • Excellent verbal and written communication skills
Technical Skills/Capabilities:
  • NA
Knowledge of Platforms:
  • NA
Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
  • Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
  • Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
  • Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

ReqID: 20004463
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 18, 2020, 3:38:04 AM