Customer Service Analyst T2-II

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Job Description

This is a Band 28 requisition.

 

Why American Express?

 

There’s a difference between having a job and making a difference.

 

American Express has been making a difference in people’s lives for over 160 years,

backing them in moments big and small, granting access, tools, and resources to take

on their biggest challenges and reap the greatest rewards.

 

We’ve also made a difference in the lives of our people, providing a culture of learning

and collaboration and helping them with what they need to succeed and thrive. We

have their backs as they grow their skills, conquer new challenges, or even take time to

spend with their family or community. And when they’re ready to take on a new career

path, we’re right there with them, giving them the guidance and momentum into the

best future they envision.

 

Because we believe that the best way to back our customers is to back our people.

 

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

 

JOB DESCRIPTION:

 

Function Description:

In GNA Commercial, we onboard new Clients by setting up their hierarchies and issuing CM level cards. JAPA, EMEA & US markets are serviced here.

 

Purpose of the Role:

This position is responsible for processing new applications for Corporate Clients. Performing appropriate checks against incoming Corporate Card Applications ensuring that AXP meets its regulatory requirements.

Verify the applicant’s ID.

Perform KYC checks

Perform experience checks

• Set Up of Accounts using relevant systems (MYSU, CAPS, Globestar, IVU etc).

Perform credit checks

Apply global limits.

SDN/OFAC checks Equifax score removal

• Liaising with internal Business Partners and External Clients (via phone or e-mail) with relation to any erroneous applications received and proactively drive behavior changes with the partners to improve the application content Review missing information.

Perform duplicate review

High Value Client (HVC) processing

• Through Relationship Care manage the end to end journey of a cardmember application

• Supporting other corporate teams with any queries and/or escalations related to cardmember applications

• Maintaining daily work volumes and logging activity in appropriate formats in order to support productivity and timeliness measures. This roll will also include making Outbound Calls to collect Missing Information on the pending new applications.

This position also includes performing checks on Company level and set up Corporate Hierarchies, onboard new clients.

This role may be subject to additional background verification checks.  

 
 
Responsibilities:

This role may be subject to additional background verification checks.   

Strong time and productivity management

Highly customer-focused and result oriented

Eye for detail and analytical skills

Excellent interpersonal and communication skills

High initiative and energy level; multi-tasking capabilities is a pre requisite

Excellent business writing, communication and organization skills

Good problem-solving ability -Collaborative and influencing skills

Quick learning curve -Proficiency in Microsoft Office-Word, Excel, Power Point

Shift Timings - between 07 AM - 10:00 PM (shift timings may change as per business needs)

Minimum Qualifications

Critical Factors to Success:
• Strong time and productivity management
• Highly customer-focused and result oriented
• Eye for detail and analytical skills
• Excellent interpersonal and communication skills
• High initiative and energy level; multi-tasking capabilities is a pre requisite
• Excellent business writing, communication and organization skills
• Good problem-solving ability -Collaborative and influencing skills
• Quick learning curve
• Proficiency in Microsoft Office-Word, Excel, Power Point
 
 
Past Experience:
Freshers can also be considered
 
Academic Background:
Graduation
 
Knowledge of Platforms:
Industry Standards
 
 
Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
•Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
•Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
•Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

ReqID: 20004477
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 19, 2020, 3:02:02 AM