Recruitment Manager

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Job Description

Why American Express:

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


American Express is built on service and sustained by innovation. Established in 1850 as an express delivery service, American Express has remained a leader for generations by embracing both innovation and tradition. As our company has grown and evolved, sometimes reinventing our business outright, we have never strayed from the customer-service ethos and values on which we were built—trust, security, integrity, quality, good citizenship, respect and customer commitment. We continue innovating as we look to drive growth and efficiency, deliver greater value to our merchants, broaden our consumer base and - above all -provide outstanding customer service.

Today, American Express is the world’s largest global payments network, owning relationships with both Card Members and merchants. We provide products and services to customers around the world, process millions of transactions daily, and drive more than $1 trillion in commerce annually. With a diverse product set and a large, global customer base, the company is the largest payment issuer by spending volume.


The Colleague Experience Group (CEG), formerly known as Human Resources, at American Express seeks to provide a great colleague experience every day. The Global Talent Acquisition function is going through a strategic recruitment transformation, deploying robotics & process automation tools and modernizing recruitment infrastructure to focus on business talent priorities and improve end-to-end process experience.


Global Talent Acquisition is looking for a Recruitment Manager to join our team, and lead talent acquisition priorities and end to end recruitment service delivery for designated function across India. The Recruitment Manager will report to the Director of Talent Acquisition and will be responsible for leading a team of Recruitment Relationship Leaders, Sourcing Specialists and Recruitment Coordinators and empower them to execute against functional goals by providing direction on sourcing strategies and standard methodologies. They will own business leader relationships and ensure candidates and hiring leaders have a positive hiring experience. They will provide direction to hiring leaders and ensure the team is efficiently presenting high quality candidates.

This position will utilize your previous experience in leadership and recruiting to directly lead a professional recruitment team and motivate them to drive results to the next level. Being close to the marketplace through benchmarking and networking, you will analyze both recruitment and business trends to provide expert solutions to finding top talent. Your insight will allow you to make recommendations on staffing processes, building talent pipelines and sourcing prospects that result in finding top talent. You will build strong partnerships with business leaders to provide a proactive approach recruiting in key areas of our business by driving top diverse talent into hires.


Does this sound like you? Apply today!


Key Responsibilities:

  • Manage full range of business services that span day to day recruitment activities to participation in longer range strategic initiatives, such as organizational change, department staff planning and process improvement

  • Manage stakeholder relationships, drive the recruitment processes, which includes talent branding, sourcing strategies, selection process, candidate experience, data management and all the related responsibilities

  • Lead the team to ensure successful recruitment results for BAU recruiting activities

  • Understand hiring leaders’ needs and deliver value by creating right the solutions for them

  • Liaise with the business to ensure real-time communication on recruiting initiatives and issues arising

  • Deploy sourcing strategies and talent pipelining for niche hiring across all levels to source top talent through social media, job boards, Internet sourcing, and Employee Referral Program & Internal job posts

  • Create proactive talent pipeline for critical upcoming positions

  • Maintains high visibility with and influences assigned business leaders and Colleague Experience Group (HR) members

  • Develop line of business recruitment strategies aligned to annual business goals (diversity, digital, sales, etc.) or specific critical initiatives

  • Keep abreast of business objectives; create measurable recruitment strategies as need arises

  • Analyze team performance to identify trends (i.e. survey results, results of strategies, etc.)

  • Collaborate with the Recruitment Operations team to ensure process compliance, risk management to deliver a more coordinated and seamless approach to recruitment service delivery

  • Collaborate with other managers to gain insight into business talent needs and stays current on regional standard methodologies and issues

  • Provides recruitment support for senior level roles

  • Leads and is responsible for the Hiring Leader relationship

  • Provides guidance to Hiring Leaders regarding available skills / talent in the market and salary offers

  • Ensures ATS information is up to date and aligned with regional regulations

  • Acts as recruiting SME to advise and prioritize both local and global needs

  • Partners with Colleague Experience Group (HR) Operations to ensure alignment and delivery for cross-functional initiatives and successful day-to-day Global Recruiting delivery

  • Develop and drive extraordinary recruitment brand, marketing and social media strategy for the region in partnership with in house functional specialists

  • Driven to contribute for success of broader Global Talent Acquisition (GTA) priorities which may include but not be limited to; participation in industry events, travel within and outside primary work location for campus or any other recruitment activities and recommending data insight backed strategies for establishing stronger business unit partnerships

Key Skills
  • Excellent communication, collaboration, influencing, and problem-solving skills

  • Successful track record of leading large-scale initiatives, while also running large teams

  • Driving of process optimization and continuous improvement (e.g. onboarding)

  • Strategic outlook and ability to lead change and innovation

  • Strong influencing skills and ability to work across multiple levels of an organization

  • Ability to coach and develop others and to scale teams

  • Ability to make logical decisions in a complex environment

  • Able to adapt own approach and style to the situation

  • Coachable people leader


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsible for establishing procedures for recruitment and placement. Directs the recruitment (interviewing, selection) and placement of all job applicants for most positions. Directs the design and placement of employment advertising.

Minimum Qualifications

  • Bachelor’s degree or equivalent
  • 10+ years of recruitment leadership experience in fast paced global recruitment environment managing full range of business services that span day to day recruitment activities to participation in longer range strategic initiatives and managing stakeholder relationships
  • Proven experience in leading large teams to ensure successful recruitment results for recruiting activities, which includes talent branding, sourcing strategies, selection process, candidate experience, data management and all the related responsibilities
  • Prior experience in developing and maintaining positive relationships with key stakeholders, hiring managers including HR contact
  • Experience in new world recruitment tools, technologies, and platforms to improve process efficiencies
  • Outstanding assessment and interviewing skills; strong command of assessment and selection methodologies, instruments, and processes
  • In-depth knowledge of the recruiting landscape with ability to produce external trends, market intelligence and industry insights
  • Demonstrated ability to listen, understand, convey, and relate ideas, concepts and issues clearly and confidently through all channels while having an awareness of environmental cues.
  • Worked in a team environment that emphasized group contributions
  • Ability to build and sustain trust while leveraging partnerships at all levels.
  • Ability to give presentations to clients ranging in group size of one to fifteen
  • Proven ability to manage many projects/tasks at the same time
  • Proven ability to perform under pressure and under tight deadlines
  • Ability to interact with people at all levels of an organization and to develop strong client relationships

ReqID: 20004700
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 23, 2020, 10:20:33 AM