Recruitment Co-ordinator

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Job Description

Why American Express:
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

American Express is built on service and sustained by innovation. Established in 1850 as an express delivery service, American Express has remained a leader for generations by embracing both innovation and tradition. As our company has grown and evolved, sometimes reinventing our business outright, we have never strayed from the customer-service ethos and values on which we were built—trust, security, integrity, quality, good citizenship, respect and customer commitment. We continue innovating as we look to drive growth and efficiency, deliver greater value to our merchants, broaden our consumer base and - above all -provide outstanding customer service.
Today, American Express is the world’s largest global payments network, owning relationships with both Card Members and merchants. We provide products and services to customers around the world, process millions of transactions daily, and drive more than $1 trillion in commerce annually. With a diverse product set and a large, global customer base, the company is the largest payment issuer by spending volume.

The Colleague Experience Group (CEG), formerly known as Human Resources, at American Express seeks to provide a great colleague experience every day. The Global Talent Acquisition function is going through a strategic recruitment transformation, deploying robotics & process automation tools and modernizing recruitment infrastructure to focus on business talent priorities and improve end-to-end process experience.

Global Talent Acquisition is looking for Recruitment Coordinator to join our team, and support regional recruitment teams in India. This position will be responsible for recruitment coordination activities including, but not limited to, creating and posting job requisitions, offer management, coordinating interviews, and the end to end recruitment phase of the onboarding process. This will also include recruitment activities like reporting, process audit & compliance, interview scheduling, onboarding management and governance. This person will ensure our candidates, hiring leaders and recruiters have a positive experience of recruitment process. The primary focus of the Coordinator is to provide support to their recruitment team and manage candidate care and process deliverables.

Does this sound like you? Apply today!

Key Responsibilities:

• Manage end to end activities of recruitment support and administration which include but not restricted to the following:
         - Recruitment Helpdesk – Support Center (Email and Phone services)
         - Recruitment process audit and compliance
         - Offer Management & Onboarding
         - Interview Scheduling
         - Governance Reporting
         - Communication and Process Training
• Liaise with the candidates, hiring leaders and recruiters to ensure real-time communication on recruiting initiatives and issues arising
• Ensure high quality results, process compliance and system adherence to operating guidelines in a timely manner
• Create and post requisitions
• Review applicants resumes and provide candidate short lists
• Make candidate and requisition updates in the applicant tracking system appropriately and in a timely manner
• Email candidate resume (and any other required documents) and interview schedule to the interview team and candidate
• Develop and coordinate timely interview schedules for candidates utilizing internal email calendar technology (i.e. Microsoft Outlook) and our video interview platform
• Manage any schedule changes and modify the schedule accordingly
• Collect interview guides and all requisite process details and file accordingly
• Advise hiring leaders throughout the end to end recruitment process
• Comply with department of labor mandates and audits
• Manage end to end offer management process and ensure all offer templates and new hire contracts are up to date
• Ensures data integrity throughout the Global Recruiting lifecycle; this includes loading new positions into the ATS, scanning and saving supporting documentation, and maintaining data routinely
• Supports recruiters in generating and sending offers and contracts to the candidate, and sending disposition correspondence as needed
• Escorts candidates during on-site interview and ensuring a positive interviewing experience
• Initiates and assesses pre-hire diligence, including background checks and drug screens
• Ensures necessary documents are collected in advance and guidance given to upload on background verification portal to ensure seamless onboarding
• Work with Background Verification, Right To Work, and Recruitment & Selection teams to ensure process compliance
• Communicating process and benefits of the solution to key stakeholders, including changes in process, new initiatives/projects and additional service offerings
• Regular reporting on data accuracy with needed follow ups with recruitment team members across the regions to be compliant with the system expectations.
• Driven to contribute for success of broader Global Talent Acquisition (GTA) priorities which may include but not be limited to participation in industry events, travel within and outside primary work location for recruitment activities and recommending data insight backed strategies for establishing stronger business unit partnerships


• Bachelor’s degree or equivalent is preferred
• 3+ years of experience in in managing full cycle recruitment experience, process compliance and governance
• Proven experience in recruiting support & administration activities like screening, scheduling, onboarding etc.
• In-depth knowledge of the recruitment systems, ATS (Taleo), HRIS and recruitment policies related to new hire recruitment
• Prior experience in developing and maintaining positive relationships with key stakeholders, hiring managers and other cross functional contacts in a global operating environment
• Worked in a team environment that emphasized group contributions
• Proven ability to perform under pressure and under tight deadlines

Key Skills
• Excellent communication, collaboration, influencing, and problem-solving skills
• Driving of process optimization and continuous improvement (e.g. onboarding)
• Strong influencing skills and ability to work across multiple levels of an organization
• Ability to make logical decisions in a complex environment
• Able to adapt own approach and style to the situation

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ReqID: 20004707
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 23, 2020, 8:29:59 PM