Colleague & Labour Relations Manager, Greater China

Job Description

The Employee & Labour Relations Manager for Greater China is responsible for providing employee and labour relations advice to the Greater China markets; Hong Kong, China and Taiwan markets.  Reporting to the Director for Employee & Labour relations, Asia, this role will be responsible for proactively defining and executing the Employee & Labour Relations Strategy for Greater China.


Role Responsibilities:


The Manager will focus on the use of data to make informed decisions and build business connectivity by proactively partnering with the One Colleague Experience Group (HR), people leaders and employees.  Key responsibilities will include: 

    • Design and execute Employee & Labour Relations strategy for Greater China ensuring alignment to global goals, business goals and people objectives.

    • Proactively identify and guide people leaders on employee performance matters through to resolution e.g. performance improvement plans, disciplinary hearings and/or termination.

    • Handling complaints, investigations and grievances.

    • Consult with business leaders and CEG partners to implement reductions in force.

    • Offer consultative services on all employee relations related matters.

    • Define and apply strategies to prevent harassment, discrimination, retaliation and other forms of inappropriate workplace conduct.

    • Anticipates change, manage and help set expectations by determining what key colleague-affecting policies should look like.

    • Develop the ER capabilities of business leaders by effective delivery of training.

    • Leverage data and insights to spot trends and identify issues.

    • Captures and reports on identified issues to address cultural related matters.

    • Define and execute remediation plans through training, policy and process enhancement, working closely with the business and the OneCEG community and through overall thought leadership.

    • Create a safe environment for employees to raise complaints and help drive a culture of coming forward without taking an advocacy position.

    • Actively participate in the Asia and Global Employee and Labour Relations Community.

    • Demonstrate proactive thought leadership in the interpretation of current and pending employment legislation and its possible impact to the AXP business.

    • Build and maintain relationships with Country Executive Team, Business Leaders, Colleague Strategic Partners, Colleague Market Partners and other relevant internal/external parties.

    • Work in partnership with relevant stakeholders to effectively implement strategic initiatives/projects, where there is an ER impact.

    • Where relevant, manage and coordinate the due diligence activities and ER impact of complex business changes and divestitures by ensuring full compliance with local laws and regulations.

    Minimum Qualifications

    • A track record of success within a highly matrixed multi-national environment.
    • Experience of ER/Employment Law; or an HR Generalist with a strong ER focus.
    • Excellent knowledge of Hong Kong, China and Taiwan employment law context.
    • Ability to operate on a matrix environment and negotiation skills.
    • Strong interpersonal and communication skills - proficiency to liaise with all levels of management, and to produce presentations and reports as a tool for strategy formulation and implementation.
    • Ability to focus both on explicit detail and the broader implications of issues.
    • Proactively identify linkages/partnership opportunities to enhance overall ER experience and customer service.
    • Commercial acumen.
    • Cantonese and Mandarin language capability.
    • Fluent English speaker. 
    • Degree qualified - A master’s degree or equivalent would be a distinct advantage.

    Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


    Why American Express?

    There’s a difference between having a job and making a difference.


    American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


    We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


    Because we believe that the best way to back our customers is to back our people.


    The powerful backing of American Express.

    Don’t make a difference without it.

    Don’t live life without it.


    ReqID: 20004970
    Schedule (Full-Time/Part-Time): Full-time
    Date Posted: Jul 20, 2020, 8:58:14 PM