Collections Associate

Job Description

Why American Express?

There’s a difference between having a job and making a difference.
 
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
 
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
 
Because we believe that the best way to back our customers is to back our people.
 
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
 

The DART team fields inbound and outbound calls regarding an account where the main Card Member is deceased (Personal and/or Small Business).  With the highest level of empathy and Customer First approach, our DART Specialists offer the potential opportunity to transfer ownership to another responsible party or cancel the account.  In an attempt to gather necessary information to settle the account, the Specialist may have to ask difficult questions regarding the estate for the Card Member.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

 

Minimum Qualifications

The successful candidate has strong listening skills and the ability to express sincere compassion.  They need to acknowledge and recognize the underlying emotion of each situation.

  • Experience in Credit and/or Customer Service preferred
  • Customer First mindset with proven ability to emotionally connect with customers
  • Strong active listening and verbal communication skills
  • Ability to analyze multiple points of data/information
  • Growth mindset and resiliency in fast paced environment
Apply Online Now!

ReqID: 20005014
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 26, 2020, 9:08:15 PM