Service Delivery Managers

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Job Description

American Express Travel Related Services seeks Service Delivery Managers to analyze underlying causes of system issues and facilitate resolution of those issues.  Conduct root cause analysis and implement preventative measures to avoid errors and system outages.  Collaborate with cross functional teams to resolve outages.  Ensure deployment and usage of best practices within the engineering, application development, and production support teams.  Ensure all resources meet metric targets and provide feedback during contract review process.  Identify trends to continuously improve the customer experience within the technical and functional specifications.


American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Minimum Qualifications

Position requires a Bachelor’s degree in Computer Science, Engineering, Information Systems, Business Administration, or a related field, followed by 5 years of progressively responsible experience with systems analysis, design, and operations.  Experience must include a minimum of: 1 year of experience with database administration and infrastructure, replication setup, and tuning; 1 year of experience with developing post-implementation reviews and driving root cause analyses of issues; 1 year of experience with access control methodologies and techniques in user identification and authentication; 1 year of experience with change quality reviews; 1 year of experience with administration, backup, and recovery of Oracle databases; and 1 year of experience with ASP, BMC Utilities, Control M, ChangeMan, Clarity, HTML, JavaScript, SDLC, Service Now, VB Script, and VMware.

JOB LOCATION: Phoenix, AZ


ReqID: 20005045
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 29, 2020, 9:41:29 PM

EEO Statement

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.