The International Fraud Risk Management organization manages the policies, procedures and systems to control fraudulent use of American Express products and services. FRM helps enable profitable business growth by reducing the risk of fraud and maintaining our customer’s confidence in the security of our products. FRM is also accountable for building the infrastructure to manage and mitigate the emerging fraud risks associated with e-commerce and internet services. The position entails working with the ICS, GCS, GNP, GMS business, operations, legal, compliance, technology, payment consulting group, Network Policy team and other cross functional teams to enable profitable growth of the portfolio in the Latin America, Caribbean, Canada (LACC) region.
Lead the end-to-end risk management and development of risk capabilities for Consumer, Corporate in the LACC region.
Develop business strategies, risk management solutions and drive GNP (Global Network Partner) relationships to reduce Fraud on the AEGNS network for LAC & NAC.
Partner with risk capabilities to design and deploy a modernized network with robust and flexible fraud controls and issuer frontend tools, ensuring effective infrastructure to manage and mitigate fraud.
Work with the Network Policy team to designs and build policies for the Network drawing on Network knowledge.
Develop and support the implementation of fraud risk management strategies including the design of on-boarding and case setup strategies, leveraging a combination of internal, public and partner data.
Drive insights on portfolio performance trends and effectively manage provision line while identifying portfolio growth opportunities.
Lead the design and execution of the risk capabilities and servicing strategy required to support new products and assure fraud requirements are incorporated.
Participate in the negotiation and resolution of escalated platform, customer, and portfolio level issues while providing expert fraud prevention advisory and consultative support to partners.
Improve merchant satisfaction through deploying tools that reduce fraud charge-backs and improves customer experience.
Partner with other functional areas and Lines of Business to ensure that fraud risks are assessed when key business decisions are taken (e.g. outsourcing, centralization etc.).
Demonstrated experience in managing Fraud prevention cross-functional teams and analytical resources.
Extensive knowledge of Fraud drivers throughout the customer lifecycle, (e.g: ID theft, New accounts, Card Present and Card not Present fraud) including emerging fraud trends in the card space.
Working knowledge of the GNP business
Proven experience in deploying AmEx merchant fraud solutions (Safekey, EA, DFM network policies and procedures)
Ability to analyze structured and unstructured data and translate data into quantifiably and meaningful fraud prevention solutions.
Knowledge of the authorization process and AmEx network to identify any fraud threat and increase customer satisfaction.
Ability to work in a fast-paced dynamic environment.
Caring and thoughtful people leader with demonstrated ability to coach and develop high performing talent. Exceptional ability to think strategically and analytically.
Strong project management skills with demonstrated thought leadership on flawless execution.
Proven ability to build collaborative, trusting relationships.
Understanding of payment products, emerging technologies, competitive landscape and regulatory environment is preferred.
Require SAS, SQL, Microsoft Office experience
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 21, 2020, 3:43:18 PM
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.