Product Manager/Senior Manager - Contactless Capabilities

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Job Description

About Network Solutions and Operations

The American Express Network enables over $1.2 Trillion in annual spend and serves card Issuers and Acquirers in over 170 markets worldwide. Network Solutions and Operations (NSO) operates the American Express Network with the highest levels of performance, security, and integrity; and is supporting Network coverage expansion by onboarding new Network Issuers and Acquirers, and launching a new Network in China. The NSO team is also driving a strategic, multi-year transformation to modernize the Network creating innovative products, services, and capabilities that will anticipate the needs of customers by enabling more types of payments.


The Network Proximity Payments team is responsible for developing and maintaining core payment capabilities and leading innovative new payment solutions.  We are looking for a highly motivated, strategic thinker with a passion for emerging payments & technologies to join our team.


The successful candidate for this role will collaborate with partner teams across American Express to understand the business needs and pain points; conduct competitive research and have an informed view of industry insights to develop an aligned product strategy and develop the roadmap to bring the vision to light.  You will collaborate with stakeholders in technologies, certification, policy and externally with key vendor partners to deliver the plan. This is a unique opportunity to lead a strategically critical payment capability for American Express and demonstrate your ability to be innovative in an emerging payments space.


Key Responsibilities

The Product Manager/Senior Manager in the Proximity Payment Team will focus on the following key responsibilities:   

  • Own and manage the end-to-end capability leading collaboration with key stakeholders in and across lines of business and functional teams e.g., Technology, Operations, Policy, Legal, Compliance, Certification to execute flawless delivery on time and within budget.

  • Support the business sponsor in creating the go to market strategy including the operationalization plans, the commercialization strategy, articulation of the value proposition, and ongoing metrics to measure benefits realized.

  • Conduct research and analysis to develop insights that will allow for the creation and alignment of the product vision and strategic direction for the Amex Contactless capability, Expresspay.

  • Monitor relevant industry trends, competitive landscape, digital trends, and market regulations to decision updates to product strategies and roadmaps.

  • Maintain and update the product roadmap including new product features, enhanced services, updates to specifications, etc. by continually assessing the industry landscape, incorporating customer feedback, and collaborating with partners across the enterprise.

  • Engage internal business unit leaders and partners to understand customer needs and pain points, flesh out use case details, collaborate on new product concepts, and present implementable solutions to gain alignment on product strategy.

  • Develop robust business cases, key metrics for success, and plans to monitor and realize stated benefits. Assess product metrics and KPIs and conduct analytics to identify opportunities to grow adoption, improve profitability, and/or expand use cases.

  • Operationalize and maintain oversight and governance for payment enhancements to create transparency for internal and external partners.

  • Initial focus will be on the Amex Network capability for Contactless payments, Expresspay.

Minimum Qualifications

Skills / Experience:

  • Passion for payments and fintech. You are excited about emerging payments and keep your finger on the pulse of industry developments across the technological and regulatory landscape (e.g., faster payments, biometrics, etc.).

  • Strategic thinker. You are intellectually curious and have superb problem-solving and analytical skills to help us stay at the forefront of innovation.

  • Excellent project manager. You have superior organizational skills and attention to detail with the ability to autonomously manage several objectives in parallel and drive results in a fast-paced, multi-partner environment.

  • Effective communicator and influencer: Excellent written and oral communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience. Ability to indirectly influence a wide range of diverse stakeholders and mobilize and lead cross-functional teams. 

  • Collaborative Team player. Ability to collaborate with internal stakeholders and effectively operate in ambiguity, white space, and quickly-evolving priorities.

  • Office proficiency. You are fluent in Microsoft Word, Excel and PowerPoint with a general understanding of data analysis techniques.

  • Relevant experience. You have minimum 3 years of consulting, strategy and/or product management experience.

  • MBA preferred.  

Additional Details:

  • Location: 200 Vesey St, New York, NY 10285 (Must reside or willing to relocate to the greater New York City area.)

  • Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.  

Why American Express?

We provide opportunities to develop your leadership and grow your career. We're also proud of our inclusive culture centered around learning and collaboration, which enables our colleagues to develop and thrive. Because the best way to back our customers is to back our people.

ReqID: 20005610
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 22, 2020, 11:34:08 AM

EEO Statement

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.