Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
CBU –Voice Handles consumer credit bureau inquiries by
investigating and contacting the credit bureau agencies to update card member
information. The team works on multiple platforms to validate claims made by
card members and ensure all disputes are handled within the SLA.
2. Purpose of the Role:
Requires a very thorough/ careful investigation using a range
of credit details available from different sources, checking/correcting the
credit bureau reporting’s basis card member history and current status and
resolve card member concerns via calls and emails.
Voice Fit. Strong Verbal & Written communication skills and listening skills.
5. Past Experience: Fresher / up to 2 years’ experience.
6. Academic Background: Graduate
7. Functional Skills/Capabilities:
Strong Knowledge to American Express Product, Policies & Procedures.
Change Management Ability & self-motivating skills. Telephone voice, etiquette, and call handling skills to manage calls and achieve maximum efficiency.
9. Knowledge of Platforms:
Should possess Analytical, Decision Making and Problem-Solving Skills. Multi-skilled across card platforms/products is preferable.
Demonstrated ability to work effectively within a team
environment as well as independently. Strong Team Player with high level of
10. Behavioral Skills/Capabilities:
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 29, 2020, 12:38:50 AM