Localization Manager

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Job Description

As a new addition to the American Express family, our team is working to develop additional ways to become an essential part of Card Members' digital lives by enabling travelers to discover, book, and access airport lounges worldwide. You will have the freedom, ownership, and speed of a startup with the backing, support, and resources of American Express.


Your work will be incredibly impactful as we enter our next stage of growth. You will be driving our localization and translation projects across our platform. This role revolves around owning the process of managing our localization and translation procedures and coordinating with our linguistic teams as we continue to roll out additional languages to increase our coverage. In order to succeed, your organization skills must be top notch, the devil is truly in the details as every nuance matters. You will be interfacing with various members of our team including product, engineering, design, and operations. We have a small but highly impactful team and we are looking for more like-minded individuals to help us grow.


Why LoungeBuddy?


We come from all around the world, spanning multiple continents. The American Express-LoungeBuddy team is made up of very unique and fascinating people. We are a small but mighty team that are passionate about working collaboratively, travel, and of course airport lounges. Our pillars are Trust & Respect, Collaboration, Learning & Growth, Ownership, and Empathy. Since our acquisition, we have kept our existing team but have gained the resources and backing of American Express to build the world’s best travel experiences! Discover more about us here: https://www.loungebuddy.com/about/team


Why American Express?


There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express. Don’t make a difference without it.
Don’t live life without it. 


Who are you?

  • You have a true passion for languages and global cultures! You think about what makes Spanish different in Mexico to Spain, or Canadian French versus what it is like in France. You understand how Traditional Chinese differs from Simplified Chinese, and how this can impact the translation process, as well as the history behind it because you find these differences inherently fascinating.

  • You are comfortable working within an existing framework, and when no framework is provided, you are capable of building and defining your own processes.

  • You have a strong work ethic and not only complete tasks, but constantly seek opportunities to hone your craft and design the best solutions possible.

  • You care deeply about the quality of your work and go the extra mile to make sure all details have been vetted, researched, and clearly communicated.

  • You are committed to creating a welcoming and inclusive environment for colleagues of all backgrounds.


Minimum Qualifications

  • Understand and manage translation content management systems, CAT tools, and localization and translation processes.

  • 4+ years of experience working as a translation/localization manager or transferable experience.

  • Excellent communication and organizational skills with a strong attention to detail.

  • Excellent project management, collaboration, and prioritization skills.

  • Experience working closely with internal teams across an organization to continuously inform and evolve its

    globalization processes.

  • Experience strategizing and executing on objectives.

  • Experience managing small teams.

  • Bonus: experience with digital accessibility.

  • Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.


ReqID: 20006031
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 28, 2020, 2:47:35 PM

EEO Statement

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.