Senior Engineer –Genesys SME ,Global Delivery

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Job Description

About American Express
American Express is a global services company that provides consumers and businesses with exceptional access to products, insights and experiences that enrich lives and build business success.

We make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services through innovative payment, travel and expense management solutions.

Working at American Express
Experiences That Back You

What you choose to do for a living is one of the most meaningful decisions you can make. At American Express, our job is to help you excel at yours. We provide experiences to become a great leader, a world of opportunities to grow your career, and an inclusive culture to help you thrive. Because the best way to back our customers is to back our people.

Reasons to Believe
• An iconic global brand, where you can grow as a leader
• Meaningful and rewarding work that is performed with integrity
• A culture of learning in collaboration with great colleagues and leaders
• A unique career journey shaped by your talent and curiosity
• Support and trust to thrive in your career and life
Function Description:

American Express is embarking on an exciting transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative payment products and services at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team! You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base.

Our Engineers that join our Technologies team will be assigned to one of several exciting teams that are responsible for development and management of business critical platforms. You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base. You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers. Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers.

Minimum Qualifications


• Drive user story analysis and elaboration, design and develop software applications, and test and build automation tools
• Own all technical aspects of software development (architecture, design and development of systems) for assigned applications
• Perform hands-on software development, typically spending about 50% of time writing code, API specs, doing proof of concepts, conducting code reviews and testing in ongoing sprints
• Drive consistent development practices - tools and common components
• Develop deep understanding of tie-ins with other systems and platforms within the supported domains
• Work with technical product managers contributing to blueprints, and assisting with annual planning of feature sets
• Identify opportunities for adopting new technology to solve existing needs and predicting future challenges
• Effectively communicate to internal and external business partners on solution design
• Mentor other engineers

Purpose: Create a more powerful and personal customer experience by designing and developing relevant software applications

Critical Factors to Success (Outcome Driven):
Business Outcomes:
• Understand the business needs and design high quality software applications in timely manner to fulfill those needs
• Identify and adopt new technologies to solve existing business needs and predict future challenges.
• Leadership Outcomes:
• Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity
• Lead with a digital mindset and deliver the world’s best customer experiences every day

Past Experience
• 6 -10 Yrs of past experience across; primarily in contact center platforms
• Architecture, design and development using Java, J2EE
• Good experience developing RESTful services

• Strong analytical & strategic thinking skills
• Ability to interpret technical /business objectives and challenges
• Porting/Software Configuration
• Agile Methodologies
• Software development/ testing
• Object oriented analysis and design across multiple platform
• Designing High Availability applications

• Product Engineering Knowledge , Safe Agile practices
• full stack development, software delivery experience on Cloud Env.

• Contact Center Technologies
• Java, J2EE
• Spring Boot, Spring MVC
• RESTful API development

• Genesys Product Experience including GAAP/IVR


Enterprise Leadership Behaviors
• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

ReqID: 20006069
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 30, 2020, 10:20:32 PM