Back

Senior Analysts, Business Systems

Get Referred

Job Description

American Express Travel Related Services seeks Senior Analysts, Business Systems to perform business requirement analysis, define business needs, and document new business requirements for company's systems, including the US online travel platform.  Monitor and analyze key performance indicators for website improvement, maintaining online platform with recommendations made by leadership team.  Drive resolution of critical production issues across cross-functional teams, and track and report on website issues affecting platform performance.  Escalate production issues focusing on impact, severity, and related data, enabling leadership team to make appropriate business decisions.  Collaborate with release manager for each technology partner in ensuring defect fixes are appropriately prioritized.

Minimum Qualifications

Position requires a Bachelor’s degree or its equivalent in Computer Science, Engineering, Information Systems,  or a related STEM field, and 2 years of experience with web-based internet applications, as well as leveraging web and data analytics.  Experience must include a minimum of: 1 year of experience with production issue queues, and with allocating work tickets to the support analysts; 1 year of experience with identifying application and system issues to improve availability and performance for the customers; 1 year of experience with researching and resolving test and production problem logs associated with rule coding logic; 1 year of experience with production support and servicing portfolios; 1 year of experience with Pega business rule development; and 1 year of experience with ASP.Net, Apache Tomcat, C, HTML, Java, JavaScript, JBoss, .Net, Oracle, Teradata, Web Logic, and Web Sphere.  Any suitable combination of education, training, or experience is acceptable.

JOB LOCATION: Phoenix, AZ

 

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.


ReqID: 20006964
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 30, 2020, 4:00:00 AM

EEO Statement

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.