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Collections Specialist

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Job Description

Are you driven to succeed? Do you use your engaging personality and exceptional communication skills to provide best-in-class customer service? We want you to join our team and fuel your passion for work and life.

 

As our new Collections Specialist, you will collect current and delinquent balances on small business and consumer accounts, using a consultative approach to encourage future card usage. While delivering world class customer service, you will utilize your strong communication and negotiation skills to maximize recovery of card member balances and retain customers. If you thrive in a fast-paced environment and love working with people – then apply now!

Minimum Qualifications

  • Experience in Credit/Collections, Billing, Sales or Customer Service
  • Proven problem solving, negotiation, persuasion and decision-making skills
  • Strong communication and organizational skills
  • Demonstrate personal excellence including punctuality, integrity and accountability
  • Ability to demonstrate sensitivity and compassion in a difficult situation
  • Demonstrate resilience and adaptability in a fast-paced environment
  • Flexibility to work day, evening and weekend schedules is required
  • High school diploma or equivalent
  • Ability to work independently and in a team environment

Schedule: Business hours of operations are seven (7) days a week from 5:00 a.m. to 10:00 p.m. Shift differentials for evenings and weekends are provided. Candidates must be flexible.


Location: 18850 N 56th St.  Phoenix, AZ 85054 (Desert Ridge)   

 

This position may be work from home temporarily and adjusted back to “in office” at any time at the discretion of American Express.

 
You will need:
 
  • A quiet work space to avoid any disruptions during customer interactions.
  • Internet service 
  • Personal smartphone or a tablet

American Express will provide:

  • All other technical equipment needed  

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.


American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.



ReqID: 20007187
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 9, 2020, 10:57:51 PM

EEO Statement

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.