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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

Function Description: The role is for Team Leader GRPA (Global Regulatory & Policy Assurance), to be based out of Kuala Lumpur, Malaysia and will report into the Director, GRPA.

Responsibilities:

The primary responsibility of leading ~13 testing analysts monitoring the Japan market functions of GSG
The Leader will be responsible for delivering on the vision and road map of GSG-OE group, which is to advance control environment, deliver actionable insights to the business and transforming key processes with excellent colleague experience
Ensure successful and on-going delivery of all key metrics
Drive a highly performing team through strong leadership, effectively inspiring, motivating and influencing colleagues, develop and execute colleague engagement plan
Ensure disputes/enquiries are handled on timely manner and accurate decision is made
Point of escalation for the team and customers
Identify area for improvement and implementing appropriate changes to improve processes and results
Conduct coaching and have meaningful career conversation including development plan with Colleagues
Cultivate and maintain on-going stakeholder relationships

Academic Background:

Fluency in speaking, reading, and writing Japanese & English with JLPT 2 or above
Minimum 2 years of working experience in related field
Strong people management skills such as coaching, communication, problem solving and performance management
Ability to demonstrate strong customer centric understanding and building strong relationship internally and externally. Able to deliver result in accordance with policy and procedure.
Demonstrate growth mindset and role modelling of the Organization’s (Blue Box) values
Strong sense of personal accountability and demonstrate self-starter with ability to work in a dynamic, time critical environment while managing and inspiring a diverse group
Experience in group dynamics and team empowerment including experience of conflict management
Able to collaborate with colleagues, stakeholders and business partners effectively

Business Outcomes:

Deliver on shared and function specific outcome metrics
Drive the ‘Colleague First’ agenda to attract, grow and develop talent

Leadership Outcomes:

Put ‘Enterprise Thinking’ first, connect the role’s agenda to enterprise & GSG priorities and balance the needs of the customers, partners, colleagues and shareholders
Lead with an external perspective, challenging status quo and bring continuous innovation to our process
Demonstrate learning agility, make decisions quickly and with highest level of integrity
Lead with a growth and increasingly relevant digital mindset to drive customer centric outcomes that help deliver the world’s best customer experiences every day

Minimum Qualifications

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

ReqID: 21003507
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 22, 2021, 2:42:50 AM

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